Measurably Improve the Customer Experience

A MAX CASE STUDY

Proudly New Zealand owned and operated, Max first opened it’s doors in 1986. As New Zealand’s favourite women’s fashion store, Max are committed to being inclusive, innovative and inspirational.

karma wetere headhsot circle

“Since using RedSeed, our Mystery Shopper results are up on last years, and our items per sale have increased well over eighty per cent!” 

KARMA WETERE

National Retail Manager  – Max Fashions

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The Solution

After much searching for an innovative solution to replace their paper based training, Max chose RedSeed to deliver their retail sales training to over 230 retail staff across 36 stores nationwide.

Sell 'Em Something

SALES TRAINING LEVEL 1

Sell 'Em More

SALES TRAINING LEVEL 2

Sell it Faster

SALES TRAINING LEVEL 3

The Results

80% Increase in Items Per Sale

Items per sale have increased well over 80% which means the average dollar increases too.

10% Increase in Mystery Shop Results

Since implementing RedSeed, Max have seen an 10% increase in Mystery Shopper results

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Final Words

Training Engagement: The Key to Success

“Not only did we find that increases in RedSeed Energy mapped to improvements in Mystery Shopper results, we also found the opposite to be true. Stores that saw a drop in Energy also saw a large drop in Mystery Shopping results.”

KARMA WETERE

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Book your free training needs analysis with one of our experts.

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