Peak Trade training

Train your team fast with RedSeed

Peak Trade Training

Peak Trade periods are a massive opportunity in terms of revenue, however, they can be challenging for your team.

Making the most of these times means teaching your team how to make sense of the chaos, give your customers a great experience and keep their cool.
Things change when it’s busy. Customer’s expectations change and their resistance is lower, however, they’re often impatient and have a lot on their minds.
This course will give your team the ability to manage the sales process in peak trade times.
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1 hour

Being only 1 hour long, this means your team has less time off the sales floor and more time out using the new techniques they’ve learned.

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Video-based

Video and blended learning is at the heart of all RedSeed courses and our Peak Trade Training is no different.

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All devices

With RedSeed available on any device – tablet, smartphone, desktop – the program is highly accessible.

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Who’s it for?

  • Retail and customer service teams.
  • Anyone who has a face-to-face interaction with your customers.

 

Topics covered

  • Welcoming customers into the store.
  • Finding out what the customer is looking for.
  • Creating the right mindset.
  • Staying motivated and positive.
  • Coping with stress and pressure.
  • Improving security.
  • Being efficient.
  • Dealing with queues.

 

Learning outcomes

After completing this course, your team will be able to demonstrate the following behaviours with confidence;

  • Greet all customers appropriately when they enter the store.
  • Make themselves available to customers by staying visible and looking for signals that customers need help.
  • Uses good communication skills to make sure the customer’s experience is positive.
  • Understand how to alter the sales process to meet customer expectations at peak times.
  • Demonstrate high energy and a willingness to help customers.
  • Understand how to increase store security.
  • Manage queues and customers expectations around processing sales.
  • Ensure that all team members are being utilised to capacity, to maximise efficiency.

Book your space or learn more by entering your details below:

Want to contact us via phone?

NZ: +64 22 657 7995 - AUS: +61 432 332 403‬ - USA: +1 888 909 9491

  • KELLY HOPKINS
    KELLY HOPKINSLearning and Development Manager, Kathmandu
    “We chose RedSeed Recruiting for our store managers to become more confident in recruiting their teams, but also more effective in choosing the right people. We really like the RedSeed platform as it includes video content, coaching and a realtime direct feedback element — and that’s really important to us.”
  • KELLY HOPKINS
    KELLY HOPKINSLearning and Development Manager, Kathmandu
    “RedSeed had the best product available, there is obviously a lot of online learning solutions in the market but what’s a big challenge for us and what we’ve always wanted to do was to have a solution that wasn’t simply completing something online — so we really like the RedSeed platform which involves video content, on-the-floor coaching and a real time feedback system which is really important to us.”
  • GRAEME ALLEN
    GRAEME ALLENOperations Manager, Bivouac Outdoor
    “The introduction of RedSeed has changed the thought patterns and behaviours of sales staff noticeably. I was recently in a store and overheard a conversation between two staff, observing a not so perfect approach to a customer - one of their colleagues spoke with them about how they could have done that better with RedSeed techniques in an enthusiastic but empathetic way.”
  • YASMIN KACHWALA
    YASMIN KACHWALALearning and Development Manager, 2degrees
    “RedSeed has positively impacted our sales, our NPS and our mystery shopping results.”
  • KELLY HOPKINSLearning and Development Manager, Kathmandu
    “The RedSeed developers were quick to respond to any questions throughout the process and always kept us up to date. It was a smooth as it could have been. We even had our IT team come to us at the end of the transition to comment on how seamless the RedSeed LMS transition was.”
  • KARMA WETERE
    KARMA WETEREGeneral Manager of Retail, Max Fashions
    “How do we keep engagement up? It comes from the top, you’ve got to live it and breathe it — that’s it”