This week we share a Q&A with international retail trend consultant Matthew Brown, who travels the world looking at retail and works to find the best global innovations. Our friends at The Register asked for his thoughts on the latest….
Are you struggling with staff? I’ve been out speaking to retail stores across New Zealand over the past few weeks and I’m hearing horror stories. It’s the issue of not having enough staff to even OPEN the store each day…..
First impressions are everything in retail. If you have an actively disengaged worker on the shop floor, not only does it infect other workers but it creates a toxic environment for customers. You’ll be highly unlikely to see them back….
The media are constantly reporting that retail is struggling and store closures are imminent. We saw that happen at the end of 2016/2017 with TopShop closing it’s New Zealand stores and Dick Smith shifting their business online only but things are beginning….
Why do we think smiling in retail is so important? There are tons of reasons to smile in retail; like the fact that it makes people wonder what you’re up to, for instance. But in all seriousness, something as simple as….
There’s an interesting discussion happening in the retail space at the moment. Battle lines have been drawn, and camps have been pitched. On one hand you have the nay-sayers of human contact. The ones who profess the demise of the….
2016 has been a tough year for Australasian retailers, with some chains having to close stores to remain profitable, and others having to close altogether. (Here’s a few examples; Australian Geographic, Woolworths, American Apparel, Pumpkin Patch) Globally, the retail landscape….
Recent research shows that 70% of businesses agree that it’s actually cheaper to retain customers than to acquire new ones but, funnily enough, that same research also uncovered that 44% of companies have a focus on acquisition compared to a….
When customers are busy, pushed for time and having to battle it out with all the other Christmas shoppers, it’s no surprise that their shopping behaviour changes. In most cases customers are less resistant over the Christmas period, which is….