The link between training engagement and the customer experience High training engagement is something that all retailer’s strive for, if for no other reason than to meet their own KPI’s around training completion. But why is it important to have….
What’s the Difference Between Training and Learning? And, what impact can a culture of training vs. a culture of learning have on your business? ‘Training’ and ‘learning’ are inextricably linked, but they’re different aspects of the educational process and both….
The terms ‘discrimination’ and ‘fat-shaming’ aren’t ones any retailer wants to be associated with. But retail juggernaut Walmart, has come under fire after one fashion blogger captured footage of one of their retail assistants urging the plus-size blogger not to….
As the end of the year looms, 2016 is in sight and with it comes developments in technology which could possibly change the way we conduct and manage training. We’ve put together the top three training trends to watch in….
Sales Training Will Increase Sales “Sales training will increase sales.” It seems like such a simple statement yet, such a hard concept to grasp. There is no easy answer when it comes to combatting the challenges that our current economy….
Picture this: You’re working in a busy retail store and you’ve been positioned toward the front of the store to meet and greet customers. The tenth person has entered the store in under an hour and, for the tenth time….
Online Training is Good… As a fashion retailer, when you look to implement training in your stores, face-to-face training might seem like a good place to start. But, in today’s retail environment, face-to-face alone is not enough to create a….
Now, it’s one thing to be able to listen to your customer and find out their needs. But to be able to sell effectively, top sellers need to be able to convince your customers that your solution is right for….
Did you know that the number of staff reaching and exceeding target increases by 25% when there’s a formal coaching process in place? We understand the value of face-to-face feedback in a retail environment, which is why we take a….