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COURSES
Managing Stress & Anxiety
Customer Service
Retail Sales
Retail Coaching
Retail Recruitment
Peak Trade
B2B Sales Training
LMS
HOW WE WORK
CONTACT
MORE
Customers
About Us
Team
Support
Blog
Resources
Actors Wanted
LOGIN
Retail Coaching Course Outline
Retail Coaching Course Outline
When you see the
icon, it means that we’ll film a customised scenario in
your
business, with
your
people.
Retail Coaching Course Outline
When you see the
icon, it means that we’ll film a customised scenario in
your
business, with
your
people.
01. Introduction to Coaching
Welcome
Introduction
Learning Objectives
Getting Involved
02. Coaching Fundamentals
Introduction
What is Coaching?
Why Should we Coach?
When to Coach
03. The Coaching Mindset
Introduction
Coach Responsibilities
The Coaching Mindset
Doer vs. Delegator
04. Observation
Introduction
What is Observation?
Step 1: Benchmarking
Step 2: Observing
Step 3: Diagnosing
Step 4: Documenting
Introducing Coaching
Including Customers
Observation Examples
05. Giving Feedback
Introduction
Constructive Feedback
What you say
How you say it
When you say it
Example
06. Changing Behaviours
Introduction
Coaching Techniques
The Prompt Technique
The 1-2-3 Technique
The Self-Review Technique
07. The GROW Model
Introduction
Goal
Reality
Options
Way Forward
Which Technique to use
Example
08. Progress & Results
Introduction
Support the Effort
Catch Them Doing it Right
Defensive Employees
09. Final Quiz
Congratulations
Quiz
Retail Coach Training
Introduction to Coaching
Coaching Fundamentals
The Coaching Mindset
Observation
Giving Feedback
Changing Behaviours
The GROW Model
Progress & Results
Final Quiz
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