Retail Coaching Course Outline

Retail Coaching Course Outline

When you see the icon, it means that we’ll film a customised scenario in your business, with your people.

Retail Coaching Course Outline

When you see the icon, it means that we’ll film a customised scenario in your business, with your people.

01. Introduction to Coaching
	Welcome
	Introduction
	Learning Objectives
	Getting Involved

02. Coaching Fundamentals
	Introduction
	What is Coaching?
	Why Should we Coach?
	When to Coach

03. The Coaching Mindset
	Introduction
	Coach Responsibilities
	The Coaching Mindset
	Doer vs. Delegator

04. Observation
	Introduction
	What is Observation?
	Step 1: Benchmarking
	Step 2: Observing
	Step 3: Diagnosing
	Step 4: Documenting
	Introducing Coaching
	Including Customers
	Observation Examples

05. Giving Feedback
	Introduction
	Constructive Feedback
	What you say
	How you say it
	When you say it
	Example

06. Changing Behaviours
	Introduction
	Coaching Techniques
	The Prompt Technique
	The 1-2-3 Technique
	The Self-Review Technique

07. The GROW Model
	Introduction
	Goal
	Reality
	Options
	Way Forward
	Which Technique to use
	Example

08. Progress & Results
	Introduction
	Support the Effort
	Catch Them Doing it Right
	Defensive Employees

09. Final Quiz
	Congratulations
	Quiz

Retail Coach Training
	Introduction to Coaching
	Coaching Fundamentals
	The Coaching Mindset
	Observation
	Giving Feedback
	Changing Behaviours
	The GROW Model
	Progress & Results
	Final Quiz

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