Retail Recruitment Course Outline

Retail Recruitment Course Outline

When you see the icon, it means that we’ll film a customised scenario in your business, with your people.

Retail Recruitment Course Outline

When you see the icon, it means that we’ll film a customised scenario in your business, with your people.

01. Getting Started
	Welcome
	Introduction
	Recruiting for Success
	The Process
	Identifying the Need
	The Job Description
	Creating a Plan
	Advertising
	Shortlisting
	Conducting Interviews
	Background Checks
	Hiring
	Onboarding

02. Getting the Best Talent
	Why Mistakes Happen
	The 3 Layers of Evaluation
	Layer 1
	Layer 2
	Layer 3
	Personal Traits
	Application Forms
	CV's
	Phone Screening
	Example

03. Interviewing Skills
	Introduction
	Conducting an Interview
	Preparation
	The Environment
	Building Rapport
	Allowing Time
	Setting an Agenda
	Letting Candidates Talk
	Open Ended Questions
	Listening to Responses
	Next Steps
	Review
	Behavioural Questions
	Asking Great Questions
	Listening Skills
	Interpreting Responses
	First & Second Interviews
	Phone Interviews
	Example

04. Legal Requirements
	Introduction
	Human Rights
	Privacy Act
	Immigration Status
	Reference Checks
	Conducting Checks
	Clean Slate Act
	Unsuccessful Candidates

05. Induction
	Introduction
	Offer & Agreement
	Kiwisaver
	Taxation
	Onboarding
	Candidare Care
	Trials & Probations
	Close

06. Final Quiz
	Introduction
	Quiz

Retail Recruitment Training
	Getting Started
	Getting the Best Talent
	Interviewing Skills
	Legal Requirements
	Induction
	Final Quiz

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