What you'll learn
- Prepare for a difficult conversation with a clear purpose and positive intent.
- Communicate difficult feedback clearly without making it personal.
- Create a two-way conversation that helps you understand your team member's perspective.
- Work together to reach a shared understanding and clear way forward.
What's inside
Four sections, about 15 minutes end to end. Written for new managers, with nothing to do first. Three short videos, all with captions and a transcript if you would rather read.
Made by people who've done it
Built with RedSeed's coaches and expert authors. The rest of the course library lives inside the platform.
- 1 Preparing for the conversationGet clear on the behavior you saw and the outcome you want, then a video on going in with positive intent. Ends with five ways to show it.
- 2 Having the conversationThe SBI method on video: situation, behavior, impact. Then how to hand over and make it two-way, with a summary of each step.
- 3 Check your understandingThree scenario questions, retried as many times as you like. Ends with the coaching activity RedSeed coaches run with their managers.
- 4 That's it!What you stand to gain when one of these conversations goes well.