Customer story · Healthcare
Making first-response training practical for 10,000 people
How MySkill worked with RedSeed to turn complex first-response techniques into clear, practical learning, grounded in real situations.
MySkill is an NZQA registered private training establishment with over 20 years of experience delivering high-quality, relevant and culturally appropriate online and face-to-face training. It is also the only national training provider led by, and dedicated to, the aged care, disability and home and community health sector.
The challenge
MySkill has over 10,000 team members who needed to be upskilled in first-response skills. This was no easy task. Given the additional challenges of COVID, a geographically spread workforce and prohibitive cost, it was almost impossible to bring everyone together to train in a traditional face-to-face environment.
The solution
MySkill approached RedSeed with the brief that they needed a selection of videos showing first-response techniques in action. These videos would then be embedded into their online training.
It was vital that support workers could relate to these videos, so RedSeed's experienced instructional designer worked alongside MySkill's subject matter experts and industry leads to develop content that reflected current practices, used simple language, represented everyday people and was credible.
RedSeed used its pool of actors in the main roles and then worked with MySkill to engage extras from the sector, including people from the New Zealand Spinal Trust and New Zealand Health Group. Within a month, MySkill was presented with seven videos supporting their DRSABCD, Agonal Breathing, CPR, Defibrillator, Choking, Stable side position and Stop and Watch content.
The result
“We now have a set of videos that are unique to MySkill. They represent our sector, are clear, easily understood, informative and visually interesting. They show situations that any of our team may experience in their day-to-day work, and, together with our comprehensive eLearning content, mean that our team can train and upskill anywhere and anytime.”
Anita Guthrie, General Manager
- Seven bespoke first-response videos, unique to MySkill
- Content grounded in real, everyday situations from the sector
- Teams can train and upskill anywhere, anytime
For MySkill, practical first-response skills needed to reach more than 10,000 people in a way that felt relevant and real. By grounding the training in everyday situations from the sector, RedSeed helped make complex techniques clear, credible and easy to act on. Read more customer stories.