Retail Coach training

Lead your teams to success!

Retail Coach Training

Harnessing the power of your retail manager as a coach is the greatest opportunity to increase the performance of your team.

Coaching a team to success and high performance is something few people truly master. Leaders are often promoted into their roles without any training to help them manage their team’s performance.
A great coach understands the power of getting alongside their team, and developing their skills. Through the right mindset, good observation, and appropriate feedback using the right technique you will see positive change in team culture and sales KPIs.
icon box image

Coach-led

Harnesses the power of your managers as coaches.

LEARN MORE
icon box image

Video based

Video is at the heart of the RedSeed blended learning solution.

LEARN MORE
icon box image

All devices

Viewing on computer, tablet or phone — RedSeed will shine.

LEARN MORE

Who’s it for?

  • Store Managers
  • Area / Regional Managers
  • Anyone who has a team and is responsible for coaching them.

 

Topics covered

  • What is coaching?
  • What are the benefits of coaching?
  • The coaching mindset.
  • How to observe effectively.
  • Giving great feedback.
  • Coaching techniques.
  • The GROW coaching model explained.
  • Supporting progress and development.

 

Learning outcomes

After completing this course, your managers will be able to demonstrate the following behaviours with confidence;

  • Approach coaching with a positive mindset and see it as an opportunity to develop the skills of their team.
  • Consciously move from doing to delegating, to free up their time and to empower their team.
  • Understand what they’re looking for when observing their team and what benchmarks to work to.
  • Be able to give constructive feedback that changes the behaviour of their team members.
  • Use the appropriate coaching technique, depending on the person and the situation.
  • Use GROW on the floor and also in a more formal situation.
  • Support their team to try new things and gain confidence.
  • To overcome defensive behaviour.
  • Observe, coach and give feedback continuously so it becomes embedded into the way they work.

 

Optional extras

Add 11 customised videos in-store to demonstrate the coaching techniques in-situ. Scripted in partnership with key stakeholders and filmed in your environment, using your people. Customised video shows your best practice and increases engagement and uptake of the right behaviours.

STANDARD (based on 25 users)

from $449p/m (36-month term)

Custom LMS & Dashboard
Document Library
Host Your Content (xAPI/Tin Can)
Reporting & Tracking Dashboard
Customised Modules with Quizzes & Long Answer Questions
Self Enrol Option
Dedicated Support Team
3rd Party Integrations* some consultancy required
Unlimited Storage
Deployment & Launch
Learning Pathways
Coaching Reminders via email
User Load & Set-Up
CUSTOMISED (based on 25 users)

from $887p/m (36-month term)

11 Customised Coaching Videos
Custom LMS & Dashboard
Document Library
Host Your Content (xAPI/Tin Can)
Reporting & Tracking Dashboard
Customised Modules with Quizzes & Long Answer Questions
Self Enrol Option
Dedicated Support Team
3rd Party Integrations* some consultancy required
Unlimited Storage
Deployment & Launch
Learning Pathways
Coaching Reminders via email
User Load & Set-Up
  • KELLY HOPKINS
    KELLY HOPKINSLearning and Development Manager, Kathmandu
    “RedSeed had the best product available, there is obviously a lot of online learning solutions in the market but what’s a big challenge for us and what we’ve always wanted to do was to have a solution that wasn’t simply completing something online — so we really like the RedSeed platform which involves video content, on-the-floor coaching and a real time feedback system which is really important to us.”
  • MATT ROBERTS
    MATT ROBERTSGeneral Manager, Hunter Furniture Group
    “With what we’ve developed with RedSeed our staff are really enjoying the interaction — it’s suited to our business, it’s relevant, it’s clearly tailored and they look forward to the new modules coming out and working their way through it.”  
  • GRAEME ALLEN
    GRAEME ALLENOperations Manager, Bivouac Outdoor
    “The roll out system you have set up for launching and implementing RedSeed is a major reason for the success we've seen. The teams understand "what's in it for them". RedSeed have made something that could be challenging painless, and helped build a real enthusiasm for selling amongst the team.”
  • GRAEME ALLEN
    GRAEME ALLENOperations Manager, Bivouac Outdoor
    “The introduction of RedSeed has changed the thought patterns and behaviours of sales staff noticeably. I was recently in a store and overheard a conversation between two staff, observing a not so perfect approach to a customer - one of their colleagues spoke with them about how they could have done that better with RedSeed techniques in an enthusiastic but empathetic way.”
  • CHRISTINA FAIRHURST
    CHRISTINA FAIRHURSTAustralasian Training, Promotions & PR Manager, Revlon
    “This generation of Revlon’s people live on phones and mobile devices, so the resource is already there, we just needed to tap-into it.”
  • KARMA WETERE
    KARMA WETEREGeneral Manager of Retail, Max Fashions
    “Not only did we find that increases in RedSeed Energy mapped to improvements in Mystery Shopper results, we also found the opposite to be true. Stores that saw a drop in Energy also saw a large drop in Mystery Shopping results”