Retail Coach Training

LEAD YOUR TEAMS TO SUCCESS WITH

Retail Coach Training

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Coach-led

Harnesses the power of your managers as coaches.

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Video based

Video is at the heart of the RedSeed blended learning solution.

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All devices

Viewing on computer, tablet or phone — RedSeed will shine.

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Who’s it for?

  • Store Managers
  • Area / Regional Managers
  • Anyone who has a team and is responsible for coaching them.

 

Topics covered

  • What is coaching?
  • What are the benefits of coaching?
  • The coaching mindset.
  • How to observe effectively.
  • Giving great feedback.
  • Coaching techniques.
  • The GROW coaching model explained.
  • Supporting progress and development.

 

Learning outcomes

After completing this course, your managers will be able to demonstrate the following behaviours with confidence;

  • Approach coaching with a positive mindset and see it as an opportunity to develop the skills of their team.
  • Consciously move from doing to delegating, to free up their time and to empower their team.
  • Understand what they’re looking for when observing their team and what benchmarks to work to.
  • Be able to give constructive feedback that changes the behaviour of their team members.
  • Use the appropriate coaching technique, depending on the person and the situation.
  • Use GROW on the floor and also in a more formal situation.
  • Support their team to try new things and gain confidence.
  • To overcome defensive behaviour.
  • Observe, coach and give feedback continuously so it becomes embedded into the way they work.

 

Optional extras

Add 11 customised videos in-store to demonstrate the coaching techniques in-situ. Scripted in partnership with key stakeholders and filmed in your environment, using your people. Customised video shows your best practice and increases engagement and uptake of the right behaviours.

  • CHRISTINA FAIRHURST
    CHRISTINA FAIRHURSTAustralasian Training, Promotions & PR Manager, Revlon
    “This generation of Revlon’s people live on phones and mobile devices, so the resource is already there, we just needed to tap-into it.”
  • KARMA WETERE
    KARMA WETEREGeneral Manager of Retail, Max Fashions
    “What was the most exciting thing was when you walked into a store you heard the ‘RedSeed’ language”
  • MATT ROBERTS
    MATT ROBERTSGeneral Manager, Hunter Furniture Group
    “With what we’ve developed with RedSeed our staff are really enjoying the interaction — it’s suited to our business, it’s relevant, it’s clearly tailored and they look forward to the new modules coming out and working their way through it.”  
  • KELLY HOPKINS
    KELLY HOPKINSLearning and Development Manager, Kathmandu
    “RedSeed had the best product available, there is obviously a lot of online learning solutions in the market but what’s a big challenge for us and what we’ve always wanted to do was to have a solution that wasn’t simply completing something online — so we really like the RedSeed platform which involves video content, on-the-floor coaching and a real time feedback system which is really important to us.”
  • KARMA WETERE
    KARMA WETEREGeneral Manager of Retail, Max Fashions
    “The impact has been huge! Team engagement and feedback on the RedSeed training has been incredibly positive”
  • ANNE POLLARD
    ANNE POLLARDHead of Learning and Development, 2degrees
    “It has had a really positive impact. We’ve been able to show a direct correlation between RedSeed completion and increased sales.”