COURSE LIBRARY CATEGORY
COMMUNICATION PROGRAMME
Each course is self-paced and will take you about 10 to 15 minutes to complete.
Short videos will show you what good looks like and provide you with some thought-provoking actions that your team can implement. Questions, activities and resources will help your team remember the key learning points.
After completing this programme, your team will be able to:
An introduction to the most important aspects of effective communication, including the four main communication types.
Develop the skills needed to demonstrate active listening in every conversation.
Control your tone, pitch and pace, and be sure it's sending the right message when you communicate.
Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.
Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.
Recognise the most common barriers to successful communication and learn how to overcome them with confidence.
COMMUNICATION
Check out our other communication courses which are designed to support your team with their day-to-day interactions with your customers.
Learn how to speak, act, and connect with others to build your credibility and become a communicator that people listen to.
Learn how to communicate strategically by considering the purpose of your message, your audience, and your method.
Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.
Engage in difficult conversations at work successfully by using a positive approach, understanding your purpose and choosing the right words.
Learn how you can respond to and learn from corrective feedback, even when it's delivered poorly or feels critical.
Learn how to be a structured and concise communicator, so your message gets the outcome you're after.
Learn some tips and techniques to slow down, tune in, and improve your listening skills.
Learn how to interpret and use gestures, facial expressions, and eye contact to strengthen your communication.
Learn about the importance of pausing before you speak or hit send to ensure you're communicating with care and intention.
Learn how you can overcome some common communication barriers so they don't impact your ability to deliver or interpret a key message at work.
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