Customer Service training

Improve your customers experience

Customer Service Training

Setting expectations and showing your 
team how to give your customers an outstanding experience must be your top priority!

The experience that your customers have with your team can be the difference between them purchasing with you or your competitor.
No business can afford to be pushing their customers away!
Understanding a customer’s expectations and also what upsets customers can provide valuable insight for your team and give them the motivation to lift their game and set you apart for all the right reasons!
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Coach-led

Harnesses the power of your managers as coaches.

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Video based

Video is at the heart of the RedSeed blended learning solution.

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All devices

Viewing on computer, tablet or phone — RedSeed will shine.

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Who’s it for?

  • Retail and customer service teams.
  • Anyone who has a face-to-face interaction with your customers.

 

Topics covered

  • Why is customer service important?
  • Customer expectations and journey.
  • Choosing a positive attitude.
  • Greeting customers.
  • Responding to buying signals from customers.
  • Helping customers find what they’re looking for.
  • Good communication skills.
  • Being professional.
  • Understanding what upsets customers.
  • Resolving complaints.
  • Phone etiquette.
  • Processing sales.
  • Farewelling customers.

 

Learning outcomes

After completing this course, your team will be able to demonstrate the following behaviours with confidence;

  • Greet all customers appropriately when they enter the store.
  • Make themselves available to customers by staying visible and looking for signals that customers need help.
  • Uses good communication skills to make sure the customer’s experience is positive.
  • Brings their ‘A’ game to work and is positive, enthusiastic and friendly with customers.
  • Understands what upsets customers and avoids these behaviours.
  • Is able to resolve issues for customers calmly, and to their satisfaction.
  • Is polite and professional on the phone and can juggle customers instore with those on the phone.
  • Is efficient in processing sales and understands what the appropriate level of chit-chat is while they are serving the customer.
  • Farewells the customer and encourages them to return to the store.

 

Optional extras

Add 10 customised videos to demonstrate the customer service techniques in-situ. Scripted in partnership with key stakeholders and filmed in your environment, using your people.

STANDARD (based on 250 users)

from $1,760p/m (36-month term)

Custom LMS & Dashboard
Document Library
Host Your Content (xAPI/Tin Can)
Data Migration
Reporting & Tracking Dashboard
Self Enrol Option
Dedicated Support Team
3rd Party Integrations* some consultancy required
Unlimited Storage
Behaviour Changing Coaching Loop
Deployment & Launch
Implementation Course
Learning Pathways
Custom Certificates
Training Reminders via email
User Load & Set-Up
Customisable Quizzes
CUSTOMISABLE (based on 250 users)

from $2,400p/m (36-month term)

Custom LMS & Dashboard
Document Library
Host Your Content (xAPI/Tin Can)
Data Migration
Reporting & Tracking
Self Enrol Option
Dedicated Support Team
3rd Party Integrations* some consultancy required
Unlimited Storage
Behaviour Changing Coaching Loop
Deployment & Launch
Implementation Course
Learning Pathways
Custom Certificates
Training Reminders via email
User Load & Set-Up
Script Writing, Filming, Customisable Quizzes, Editing
12 Customised Customer Service Videos

  • GRAEME ALLEN
    GRAEME ALLENOperations Manager, Bivouac Outdoor
    “The introduction of RedSeed has changed the thought patterns and behaviours of sales staff noticeably. I was recently in a store and overheard a conversation between two staff, observing a not so perfect approach to a customer - one of their colleagues spoke with them about how they could have done that better with RedSeed techniques in an enthusiastic but empathetic way.”
  • YASMIN KACHWALA
    YASMIN KACHWALALearning and Development Manager, 2degrees
    “RedSeed has positively impacted our sales, our NPS and our mystery shopping results.”
  • KARMA WETERE
    KARMA WETEREGeneral Manager of Retail, Max Fashions
    “How do we keep engagement up? It comes from the top, you’ve got to live it and breathe it — that’s it”
  • GRAEME ALLEN
    GRAEME ALLENOperations Manager, Bivouac Outdoor
    “The roll out system you have set up for launching and implementing RedSeed is a major reason for the success we've seen. The teams understand "what's in it for them". RedSeed have made something that could be challenging painless, and helped build a real enthusiasm for selling amongst the team.”
  • KELLY HOPKINS
    KELLY HOPKINSLearning and Development Manager, Kathmandu
    “It has enabled us to be confident in our reporting and confident when we go to stores and follow up on employees who aren’t engaged. We are now able to get more ownership from the Store Managers as well. With the coaching feedback loops, it's helping us build learning and coaching culture in store.”
  • ANNE POLLARD
    ANNE POLLARDHead of Learning and Development, 2degrees
    “It has had a really positive impact. We’ve been able to show a direct correlation between RedSeed completion and increased sales.”