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COACH TRAINING PROGRAMME

Coaching fundamentals

Investing in coaching is proven to build high-performing and engaged teams, and can improve performance by up to 55% Read more.

When leaders are equipped with effective coaching skills, they can provide personalised support to their team members. This helps people develop skills more quickly, overcome challenges, and achieve their potential. Ultimately, this leads to higher engagement, increased productivity, and stronger business outcomes.

The Coaching fundamentals programme gives coaches practical skills to enhance team performance and support individual development in the workplace. It also includes a course called 'What is Coaching?' to demystify the coaching process for all team members, including coaches.

Managers.
Team leaders.
Anyone involved in the coaching process.
What is coaching?
Coaching different personality styles.
Observing your team.
Giving great feedback.
Practising with your team.

After completing Coaching Fundamentals, your coaches will be able to:

Identify the personality styles of the members in their team and coach them in a way that best meets their individual needs.
Observe their team members to identify their strengths and pinpoint any challenges they may need help overcoming.
Provide positive and corrective feedback to their team members that enables them to improve.
Practice with their team, using the ‘I do, we do, you do’ technique to support skill development in a supportive environment.
COURSES INCLUDED
Professional man and woman discussing workplace coaching.
MICRO

What is coaching?

This introductory course is for everyone who will be coached. Coaching is the winning formula to enhance your performance, boost teamwork, and ensure you’re bringing your best self to work.

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COURSE ID:

01140

1510

DURATION:
20
MINUTES
COACHING:
yes
A female professional with glasses and a navy blazer listening intently to a male colleague during a 1-on-1 meeting.
MICRO

Are you coachable?

“Are you coachable?” builds on “What is coaching?” and helps team members develop the skills and attitudes needed to get the most value from coaching interactions at work.

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Watch sample
COURSE ID:

01140

1511

DURATION:
20
MINUTES
COACHING:
yes
A smiling male instructor in a light blue button-down shirt sits across from a woman in a red top, illustrating a positive coaching interaction.
MICRO

Coaching different personality styles

Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.

play video
Watch sample
COURSE ID:

01140

1512

DURATION:
20
MINUTES
COACHING:
yes
A professional male coach in a light blue shirt with a lapel microphone sits at a desk with a laptop, smiling while observing and speaking with a male team member.
MICRO

Observing your team

Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.

play video
Watch sample
COURSE ID:

01140

1513

DURATION:
20
MINUTES
COACHING:
yes
A professional woman in a navy blazer smiles and gestures with her hands while providing feedback to a colleague holding a tablet.
MICRO

Giving great feedback

Team members need to know what they are doing really well and how to improve, and that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.

play video
Watch sample
COURSE ID:

01140

1514

DURATION:
20
MINUTES
COACHING:
yes
A professional woman in a navy blazer sits at a desk with a laptop, smiling while listening to a male colleague during a practice coaching session.
MICRO

Practising with your team

Practising with your team is one of the most effective ways to support them to master new skills and behaviours, achieve their goals and unlock their full potential. This course will show you how to do it effectively.

play video
Watch sample
COURSE ID:

01140

1515

DURATION:
20
MINUTES
COACHING:
yes

COURSES

MICRO

What is coaching?

Define coaching and debunk the myths.

COURSE ID:

01045

1119

DURATION:
10
MINUTES
COACHING:
no
Online course - Showing listening and questioning skills
MICRO

Showing listening and questioning skills

Understand how active listening and open-ended questions can move your coaching to the next level.

COURSE ID:

01045

1120

DURATION:
10
MINUTES
COACHING:
no
Online course - Setting smart goals
MICRO

Setting SMART goals

See how you can utilise the SMART goal framework to support your team members' development.

COURSE ID:

01045

1118

DURATION:
10
MINUTES
COACHING:
no
MICRO

Developing rapport with your team members

Learn about the importance of creating a safe space where your team feels confident to grow.

COURSE ID:

01045

1117

DURATION:
10
MINUTES
COACHING:
no
MICRO

Providing constructive feedback

Learn how to use positive and corrective feedback to get the best out of your team.

COURSE ID:

01045

1114

DURATION:
10
MINUTES
COACHING:
no

COACH TRAINING

Other coaching courses

A great coach understands the power of getting alongside their team, and developing their skills.

Through the right mindset, good observation, and appropriate feedback using the right technique you will see positive change in team culture and sales KPIs.

Store Managers.
Area / Regional Managers.
Anyone who has a team and is responsible for coaching them.

After completing this programme, your team will be able to:

What is coaching?
What are the benefits of coaching?
The coaching mindset.
How to observe effectively.
Giving great feedback.
Coaching techniques.
The GROW coaching model explained.
Supporting progress and development.

After completing this course, your managers will be able to demonstrate the following behaviours with confidence;

Approach coaching with a positive mindset and see it as an opportunity to develop the skills of their team.
Consciously move from doing to delegating, to free up their time and to empower their team.
Understand what they’re looking for when observing their team and what benchmarks to work to.
Be able to give constructive feedback that changes the behaviour of their team members.
Use the appropriate coaching technique, depending on the person and the situation.
Use GROW on the floor and also in a more formal situation.
Support their team to try new things and gain confidence.
To overcome defensive behaviour.
Observe, coach and give feedback continuously so it becomes embedded into the way they work.
COURSES
Online course - Leadership - Developing a coaching leadership style
MICRO
UPDATED COURSE

Developing a coaching leadership style

Explore how you can adopt a coaching leadership style, including asking powerful questions, actively listening, and providing feedback that inspires change. You’ll discover how coaching fosters stronger relationships, enhances problem-solving skills, and drives long-term success for both your team members and your business.

play video
Watch sample

01063

1157

COURSE ID:

01063

1157

DURATION:
40
MINUTES
COACHING:
yes
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