Build leaders. Grow culture. Drive results.

Whether you’re nurturing emerging talent or strengthening experienced leaders, our self-directed, online leadership training helps you build capability across your business — at scale and at pace.

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Why It Works

Leadership that fits your business

Unlock the potential of your people with Leading self & Leading others — practical, flexible leadership development programmes, built for real-world teams.

Start with self. Grow with others. Build leaders your business can count on.

Boost results

Strong leadership isn’t just good for people — it’s good for business. Companies that invest in leadership development experience 25% better performance and are 2.3 times more financially successful.

Build culture

Great leaders shape teams that stick together, think creatively, and bounce back stronger — fueling a culture that drives long-term success.

Fit for real life

No endless seminars or heavy theory. Just practical, on-demand leadership tools that fit into busy schedules and deliver real impact.

Develop leaders from the inside out

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Before your people can lead others, they need to lead themselves

Leading Self is the essential starting point to grow confident, self-aware leaders. Whether you’re preparing people for promotion, strengthening existing leaders, or building future talent, this programme lays the foundations for success.

It helps your leaders:

Understand who they are and what drives them

Build trust, presence, and professional impact

Develop the mindset to lead with clarity and purpose

Create stronger leaders by starting with a stronger foundation

Leading Self is the first step — and the most important one

Understanding your values

As you explore and embrace your core values in this course, you'll gain a deeper understanding of what drives you, helping you lead with authenticity and purpose. This journey of self-discovery will empower you to inspire and motivate those around you, fostering a positive and productive environment.
Course outline
  • What are values
  • Values-based leadership
  • Values that conflict
  • Working together

Understanding personality styles

Do you know your personality style? Understanding this is important because it helps you recognise your preferences and avoid unnecessary conflicts. This knowledge also allows you to adapt your behaviour, appreciate diversity, make better decisions, and develop better relationships with others.
Course outline
  • What are personality styles?
  • Understanding your style
  • Working with different personality styles
  • Flexing to meet the needs of your team

Recognising your strengths, weaknesses and vulnerabilities

Knowing your strengths, weaknesses, and vulnerabilities is a vital part of being a self-aware leader. When you understand what you're good at, you can use those skills to motivate and guide your team. At the same time, recognising your weaknesses allows you to seek help and grow, and acknowledging your vulnerabilities creates trust with others.
Course outline
  • Knowing your strengths
  • Identifying your weaknesses
  • Showing your vulnerabilities

Leading with emotional intelligence

Understanding and managing emotions—yours and others'—can make you a stronger, more effective leader. A strong EQ can make all the difference in motivating your team, improving work relationships, and creating a positive environment for everyone.
Course outline
  • What is emotional intelligence?
  • The five attributes of emotional intelligence
  • Growing your emotional intelligence

Demonstrating leadership behaviours

To get the very best out of any team, you should recognise that great leadership is an essential part of effective management. When you can balance the responsibilities of both roles, you can become more effective at leading teams and driving organisational success.
Course outline
  • Are you a manager or a leader?
  • The seven key leadership behaviours

Communicating with your team

When you're an effective communicator, you will build stronger connections, collaborate more easily, and achieve better results. Whether you're leading a team, managing a project, or collaborating with peers, clear and impactful communication is a skill that makes all the difference.
Course outline
  • Methods of communication
  • Understanding tone
  • Showing positive body language
  • Being an active listener

Setting goals

Goal-setting isn’t just about checking off tasks—it’s about creating purpose, inspiring action, and delivering measurable results. Goals provide direction, drive progress, and align your team with your vision. Without them, even the most talented teams can feel unfocused or uncertain about where to direct their efforts.
Course outline
  • Identifying your goals
  • The SMART framework
  • The benefits of SMART goals
  • Writing SMART goals

Working smarter

As a leader, time is one of your most valuable resources. So, given how valuable it is, you need some practical strategies for controlling your schedule, evaluating where your time is going, and ensuring it aligns with your priorities. By working smarter, you’ll free up time for what matters most—leading with purpose and achieving your goal
Course outline
  • How well do you manage your time?
  • Using the 4-quadrant time management model
  • Making meetings matter
Understanding your values
Knowing your core values helps you understand what drives you so you can lead with authenticity and purpose.
Watch video
Understanding personality styles
Understanding your personality style helps you avoid conflict, adapt to others, appreciate diversity, make better decisions, and build stronger relationships.
Watch video
Recognising your strengths, weaknesses and vulnerabilities
Self-aware leaders know their strengths to motivate, their weaknesses to grow, and their vulnerabilities to build trust with others.
Watch video
Leading with emotional intelligence
Leaders with strong emotional intelligence manage emotions, motivate teams, build better relationships, and create positive, productive work environments.
Watch video
Demonstrating leadership behaviours
Great leadership is essential to effective management—balancing both roles helps you lead teams better and drive organisational success.
Watch video
Communicating with your team
Effective communication builds stronger connections, improves collaboration, and drives better results across teams, projects, and peer relationships.
Watch video
Setting goals
Goal-setting creates purpose, inspires action, and drives measurable results by aligning teams, providing direction, and keeping efforts focused.
Watch video
Working smarter
Time is a leader’s most valuable resource—manage it wisely to prioritise, work smarter, and focus on purposeful, goal-driven leadership.
Watch video

$99pp for 12 months

Enquire now
View a course

8 online Leadership courses

Discover your Leadership Style assessment

Includes bonus Leadership resources

Digital certificate on completion

Turn good managers into great ones

View a courseEnquire now

Ready to grow confident leaders, create connected teams and see consistent results?

Leading Others equips your people with the real-world skills they need to lead teams — not just manage them.

From coaching and feedback to navigating tough conversations and guiding change, this programme gives leaders the confidence and tools to shape strong, healthy team cultures.

They’ll learn how to:

Lead with clarity and empathy

Build trust and accountability

Handle team dynamics with confidence

Understanding team dynamics

Team dynamics refer to the patterns of interactions and relationships among team members. These include how team members communicate, collaborate, and influence one another. Learn about the stages of team development and how you can support your team as they move towards being high performing.
Course outline
  • What is a team?
  • How functional is your team?
  • Using forming, storming, norming, performing

Developing your efficient team

Use the GRPI model to help you identify what’s working well and where improvements are needed within your team. This model will also guide you in setting clear objectives, establishing responsibilities, streamlining work processes, and fostering trust - all essential practices within an efficient team.
Course outline
  • What is a GRPI?
  • How to use the GRPI model to identify team dysfunction
  • Assess your team effectiveness

Characteristics of a high performing team

High-performing teams don’t just happen—they’re built on trust, healthy conflict, commitment, accountability, and a focus on results. When any of these elements are missing, teamwork breaks down, leading to frustration, disengagement, and poor performance.
Course outline
  • The Lencioni model
  • Assessing your team
  • Using the model to move your team to high performing

Developing a coaching leadership style

Explore how you can adopt a coaching leadership style, including asking powerful questions, actively listening, and providing feedback that inspires change. You’ll discover how coaching fosters stronger relationships, enhances problem-solving skills, and drives long-term success for both your team members and your business.
Course outline
  • What is a coaching leader?
  • Developing a coaching leadership style
  • The iGROW model

Delivering effective feedback

Learn how to deliver feedback that makes a real impact. Explore what effective feedback sounds like and how it differs from ineffective feedback. Learn the difference between corrective and positive feedback and how to use each appropriately. Focus on ensuring your message is clear and actionable.
Course outline
  • Making your feedback effective
  • Giving feedback
  • Feedback models

Leading difficult conversations

Learn some skills to help you prepare for difficult conversations. You’ll recognise the importance of planning and establishing positive intent so that your conversations achieve your desired outcome. You’ll also learn some specific techniques you can use and get some guidance around the right words to lead these conversations.
Course outline
  • Your frame of reference
  • Showing positive intent
  • Leading a difficult conversation

Leading your team through change

Explore what it means to support your team through change. This includes recognising the emotional impact and gaining confidence to keep your communication honest and helpful, so you create an environment where people feel supported and motivated to stay focused and open to what’s next.
Course outline
  • The four stages of change
  • Caring for yourself
  • Becoming a change leader
  • Using the ADKAR model

Flexing your leadership style (coming soon)

Learn the four situational leadership styles and how to flex them—building trust, developing your team, and driving performance.
Course outline
  • Situational leadership
  • Directive and supporting behaviour
  • The 4 leadership styles

Stronger foundations. Better leadership.

Start with Leading self to set your leaders up for success in Leading others.

Understanding team dynamics
Team dynamics are how members communicate, collaborate, and influence—understanding them helps leaders guide teams through development to high performance.
Watch video
Developing your efficient team
The GRPI model helps leaders spot strengths, improve gaps, set objectives, clarify roles, streamline processes, and build team trust.
Watch video
Characteristics of a high performing team
High-performing teams need trust, healthy conflict, commitment, accountability, and results—without them, teamwork breaks down and performance suffers.
Watch video
Developing a coaching leadership style
Adopt a coaching leadership style by asking questions, listening, and giving feedback to build relationships, grow problem-solving skills and create long-term team success.
Watch video
Delivering effective feedback
Learn to give impactful feedback—clear, actionable, and balanced between positive and corrective—to improve performance and strengthen relationships.
Watch video
Leading difficult conversations
Learn skills to plan difficult conversations, set positive intent, apply effective techniques, and use the right words for successful outcomes.
Watch video
Leading your team through change
Learn to support your team through change by recognising emotions, communicating honestly, and fostering a motivated, focused, open environment.
Watch video
Flexing your leadership style
Learn the four situational leadership styles and how to flex them—building trust, developing your team, and driving performance.
Watch video
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This course will help you understand money laundering and terrorist financing, learn about the AML/CFT Act and know your role as a leader in supporting compliance and safety.
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In this course, you’ll learn what the law requires, how to respond fairly when something goes wrong, and what to do when customer situations get tricky. You'll also learn some key responsibilities as a leader and how you can support your team and your business to comply with the Act.
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Learn your responsibilities under the Privacy Act and how to keep personal information safe when you collect, use, or store it at work.
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Understand how to manage risks in your workplace, including your responsibilities before and after an incident, what to do if someone is injured, and how to respond in an emergency. You'll also learn your additional responsibilities as a leader.
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Learn how the Fair Trading Act protects customers from being misled or treated unfairly, and understand how to make sure your words and actions comply in every interaction. You'll also learn your role in this as a leader, as well as how you can support your team to comply with the Act.
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Kia ora is a short, practical course that helps you build confidence using te reo Māori at work — covering pronunciation, everyday greetings, workplace tikanga, and simple steps to keep learning.
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Learn some tips and techniques to slow down, tune in, and improve your listening skills.
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Learn how to interpret and use gestures, facial expressions, and eye contact to strengthen your communication.
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Learn how you can overcome some common communication barriers so they don't impact your ability to deliver or interpret a key message at work.
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Learn how to use your tone, pitch and pace when you communicate so your message is understood the way you intend.
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Learn about the importance of pausing before you speak or hit send to ensure you're communicating with care and intention.
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Learn how you can respond to and learn from corrective feedback, even when it's delivered poorly or feels critical.
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Develop your critical thinking skills with these easy to adopt behaviors.
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Learn how to speak, act, and connect with others to build your credibility and become a communicator that people listen to.
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Learn how to be a structured and concise communicator, so your message gets the outcome you're after.
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Learn how to communicate strategically by considering the purpose of your message, your audience, and your method.
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Develop strategies for staying positive at your work.
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Learn how to identify the Relators on your team and how to work with them.
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Learn how to identify the Drivers on your team and how to work with them.
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Learn how to identify the Analyzers on your team and how to work with them.
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Learn how to identify the Expressives on your team and how to work with them.
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Understand the four different personality styles (Drivers, Relators, Analyzers and Expressives) and which style you relate to most.
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Learn to maintain a positive attitude with effective strategies to stay above the line.
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Injuries can happen anytime, anywhere. This course will give you some foundational knowledge so you can help someone who is injured while you wait for help to arrive.
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Medical situations can happen anytime, anywhere. This course will equip you with the skills to recognize and respond to medical situations until help arrives.
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Injuries and emergencies can happen anytime, so knowing basic first aid can be life-saving—whether it’s treating a small cut or responding to a serious situation before help arrives.
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Use the H.E.A.R. technique to effectively resolve customer complaints and maintain trust.
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Set effective goals by using the S.M.A.R.T. framework and gain tips to make each one successful.
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Learn to cope with workplace change with easy to apply strategies.
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Did you know that, on average, sales reps spend just 28% of their week selling... with the majority of time getting lost in admin tasks. This course will introduce you to the 4-quadrant time management technique to help you manage your busy days.
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A course on how to deliver your elevator pitch clearly and with confidence.
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Learn how to adapt your elevator pitch to any situation and audience.
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A course on how to create an elevator pitch that's impactful and relevant.
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Develop greater control of your voice to sound confident and engaging, adapting your delivery to keep customers interested.
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Identify and overcome common barriers to effective communication, to ensure your message is clear and impactful.
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Master non-verbal communication techniques to build trust, establish rapport, and reinforce your message.
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Learn active listening techniques to better understand your customers and build stronger relationships.
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Gain greater self-awareness by learning what ‘fixed’ and ‘growth’ mindsets are, and reflecting on how your experiences have shaped your mindset.
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Reflect on your mindset, identify areas for improvement and gain strategies to overcome a fixed mindset and develop a more growth mindset.
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Understand how setting and using milestones can keep you motivated and maximize your progress toward your goals.
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See how you can persevere through challenges by learning from your mistakes and utilizing feedback.
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See how you can persevere through challenges by learning from your mistakes and utilizing feedback.
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Explore attributes of the fixed and growth mindsets and gain greater self-awareness of your own mindset.
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Build rapport with Relator and Expressive customers by aligning your sales approach with their emotions, values, and communication styles.
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Develop strategies to effectively engage Driver and Analyzer customers by understanding their needs, preferences, and decision-making styles.
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Explore your own personality style and the four key types—Driver, Analyzer, Relator, and Expressive.
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Learn how to use positive and corrective feedback to get the best out of your team.
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Learn about the importance of creating a safe space where your team feels confident to grow.
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See how you can utilise the SMART goal framework to support your team members' development.
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Understand how active listening and open-ended questions can move your coaching to the next level.
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Define coaching and debunk the myths.
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Respond appropriately when a team member reports bullying, harassment, discrimination or retaliation, or when you witness it in your workplace.
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Recognise and respond appropriately to bullying in your workplace, whether you're experiencing or witnessing it.
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Recognise and respond appropriately to harassment in your workplace, including sexual harassment and retaliation.
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Recognise and respond appropriately to discrimination in your workplace, and do your part to maintain a respectful and safe work environment.
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This module recaps the content in modules 2, 3, and 4 and encourages the learner to put in place some of the techniques recommended to help manage stress and look after their wellbeing.
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Reaching out and connecting with others isn’t just useful when you’re experiencing stress - it also helps you to look after your long-term wellbeing too. And, while other people can usually offer you practical help and problem-solve, just the simple act of reaching out - even if there’s no solution at the end - can improve your response to stress. This module will discuss some ways you can reach out to others and strengthen your support system. It will also show you other opportunities for connection beyond your relationships with other people.
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Balance isn't just about managing stress when you find yourself in the red zone; it's also about meeting your personal needs while handling life's demands. To do this, you need to have the skills to actively recover from work or any other situation that causes you to feel stressed. This module will teach you a few practical recovery skills to help you restore balance in the moment. You’ll also learn about some other types of balancing skills you can try when you have more time and space.
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Awareness is a crucial first step in identifying and understanding your responses to stress. When you’re aware, it becomes simpler to pinpoint what might be causing your stress and figure out how to manage your response. This module will help you increase your awareness and give you some skills to help you recognise and reflect on your early signs of stress so you can intervene early.
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This module focuses on understanding how stress impacts well-being. You will be introduced to the stress continuum in the form of green, orange, and red zones and see how a person responds behaviourally, emotionally, physically, and with their thoughts. You’ll also be introduced to the A-B-C model, which stands for Awareness, Balance, and Connection. The next three modules focus on this model.
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Know what to say and how when greeting customers so they feel welcomed and relaxed when they enter the store.
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Understand what it means to take initiative with your customers and tasks and how to use a growth mindset to take on new challenges.
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Become more aware of your mood, recognise when it needs a boost and understand how to bounce back on bad days.
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Understand how to project positivity towards your customers and show genuine interest in meeting their needs.
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Learn how your personal presentation affects how your customers feel about you and their decision to buy.
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Gain knowledge and skills needed to prepare and protect yourself and others by locking down in the event of a potential threat or attack.
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“Are you coachable?” follows on from “What is coaching?” and equips team members with the skills and behaviours needed to get the best out of their coaching interactions.
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Practising with your team is one of the most effective ways to support them to master new skills and behaviours, achieve their goals and unlock their full potential.
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This introductory course is for everyone who will be coached. Coaching is the winning formula to enhance your performance, boost teamwork, and ensure you’re bringing your best self to work.
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Team members need to know what they are doing really well and how to improve - that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.
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Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.
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Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.
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This course will teach you how to identify the warning signs and symptoms so you know what to do if you think someone is experiencing a heart attack or cardiac arrest.
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Learn how to best prepare your team members for angry or aggressive customers, and understand how you can support them during and after a confronting event.
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Gain some strategies to keep yourself safe when you can't de-escalate an angry customer, including getting help, getting somewhere safe or asking the customer to leave the store.
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Learn the right things to say and do when confronted by an angry customer, to help calm them down and prevent the situation from escalating.
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Develop awareness of what's going on around you, so you can notice angry customers in your store and take action before the situation escalates.
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Candidate selection is the final step in the hiring process and can be the most challenging. To avoid making a poor decision, you need to take a fair and matter-of-fact approach with each of your candidates. And you’ll need to make reference checks for those you’re considering to support and challenge your decision-making.
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Building and refining interview skills takes practice. To help you get more from your candidates, you’ll need to know how to guide the conversations and listen to their responses so you can understand them. And you’ll also need to know how to manage the unexpected!
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An interview is more than just a set of questions. It’s also about how you prepare, how you help your candidates relax, and how you create a positive experience so your candidate WANTS to work for you.
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Building a quality candidate shortlist is an essential step in the recruitment process. By focusing on the best candidates for the job, you’ll save time and energy when it comes to interviewing and selection.
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Your job ad may be the first experience job seekers have with your workplace, so it’s important to get it right. A well-written job ad will ‘sell the role’ and attract some awesome candidates. And it all comes down to the words that you use.
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Have you ever considered how your own bias may be influencing the type of team you employ? One of the key things you can do to create a diverse workforce is to have fair hiring practices. Check out our course Recruiting Fairly on how to achieve this.
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New to recruiting? Not sure what’s involved and where to start? Don’t panic! An effective recruitment process will help you find and hire the best candidates for the roles you’re looking to fill. Understanding who you're looking for and how to prepare will set you up for success.
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Learn about the different personality styles of your customers and how to adjust your customer service to suit them.
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Gain a toolkit of strategies to maintain a positive attitude at work and bounce back on bad days.
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Understand how to positively and constructively deal with frustration, stand up for yourself and resolve conflicts with a teammate.
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This course will help you understand money laundering and terrorist financing, learn about the AML/CFT Act, and know how to recognise and report suspicious activity.
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Develop an awareness of the hazards in your workplace that could cause a slip, trip or fall, and learn how to manage these.
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Learn how to prevent manual handling injuries in your workplace, by using the right techniques when moving an object.
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Minimise the risk of a ladder incident, by learning how to set up and use your ladder in the right way — even if it’s just a step ladder!
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Our most completed retail sales course! Your team will gain the confidence and skills to engage and WOW their customers. Covering all the steps of the sale from greeting to uncovering needs through to closing and confirming the sale.
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Resolve customer complaints with confidence by applying the H.E.A.R technique—Hear, empathise, ask and resolve.
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Keep your attitude upbeat and positive during every customer interaction, even in challenging situations.
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Offer fantastic call centre experiences by communicating clearly and positively with every customer.
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Provide exceptional service to every customer by learning how to understand and meet their needs and expectations.
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Maintain positive relationships and increase your work satisfaction by strengthening your interpersonal skills.
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Effectively solving workplace issues requires employees to know when and how to approach their Human Resources department.
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Reduce your stress and make the most of the time you have in your day, week, month and year by following our four steps to effective time management.
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Take control of procrastination tendencies by understanding why you procrastinate and gaining a toolkit of strategies to overcome it.

$99pp for 12 months

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8 online Leadership courses

Discover your Leadership Style assessment

Includes bonus Leadership resources

Digital certificate on completion

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