More engaging off-the-shelf eLearning courses

Coaching isn’t just telling people what to do — it’s about unlocking their potential. This micro-course introduces the fundamentals of coaching, and how the right questions and mindset can spark motivation, growth, and better performance.

This is the first module in a series of wellbeing content designed to help you identify your warning signs of stress and equip you with a handful of tried-and-tested coping strategies.

Explore how tuning into your emotions — and those of others — can strengthen your leadership. You’ll learn how to lead with empathy, handle tricky conversations with calm, and build stronger team connections.

Learn to read the room, spot challenges, and respond appropriately. Strengthening your situational awareness helps you stay a step ahead — recognising high-risk situations early and taking action before they escalate.

First impressions matter. Learn the practical, people-first ways to start a sales conversation by building rapport quickly, creating curiosity, and setting the tone for a successful interaction — without sounding like a script.