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What do our customers think of us?

2016 USER SURVEY RESULTS

2016 User Survey Results – What our Customers say
October 6, 2016 Anya Anderson

If you couldn’t already tell by the number of awesomeupdates we’ve made to the RedSeed systemover the last year, we love to listen to what our customers want and need. And we like to deliver!

redseed net promoter score 2016

The scores have been tabulated and the results are in!

It’s no surprise that we’ve gained a very health Net Promoter Score* of 75. While it’s not surprising to us that we had a positive NPS, just how great has been has exceeded even our own expectations, especially considering the average NPS for B2B tech services like ours is -17 in New Zealand and -18 in Australia.

*Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

How have retailers been impacted by our training?

In our survey, we asked our users a number of questions around their experience with RedSeed and here’s what they had to say.

When we asked our trainees and coaches the question; “If you could add one feature that would make using the RedSeed system even better, what would it be? (and why?)” overwhelmingly they said they wanted more!

Of the top five requests from our trainees and coaches, 22% of them said they would love more training modules, more practical activities…more RedSeed.

And the great news is, we’re a business that’s constantly on the grow. When we first started, our only course was retail sales training. Now, our core offering has expanded to include a full scope of training required for a large retailer;

And, if you missed it, earlier this year we also launched a Health and Safety training course in New Zealand to meet the training requirements of retailers since new legislation came into effect April 4th.

Because we love making things bigger and better for our users, you can bet that, if our users want more, we’ll give them more.

Check out what other features trainees are asking for!