In today's business landscape, where demands are high and resources are limited, organisations face the challenge of doing more with less.
Anya Anderson, CEO and Co-Founder of RedSeed, recently shared some game-changing ideas on coached learning in her keynote at the Retail Leaders Forum in Melbourne.
With over a decade of experience in video-based e-learning, Anya's insights shed light on how organisations can use coaching to boost team performance, improve ROI, and create outstanding customer experiences.
Here are a few key takeaways:
What is Coached Learning?
Coached learning is an accelerated learning model focused on skill acquisition. It increases speed to competence and empowers team members to gain the competencies needed to excel. By turning managers into coaches, organisations can implement a scalable, internal model that fosters continuous improvement.
What is the ultimate goal?
The ultimate goal of coached learning is to drive a change in behaviour and seamlessly transition new skills into the workplace. By fostering a learning culture centred around coaching and performance, you get a change in outcomes.
What outcomes can be achieved with coached learning?
- Increased sales
- Increased competence
- Decrease risk through increased compliance
- Decrease in churn
- Increase in NPS
- Increased confidence
- Improved culture
- Happiness and an elevated performance
Calculating the ROI of Coached Learning?
By reducing the time it takes for employees to become competent and improve performance, organisations can realise significant financial gains and reduce risks associated with turnover. Anya shared insights into calculating the return on investment (ROI) of coaching initiatives.
For more insights from the Retail Leaders Forum, check out our event insights blog, which focuses on the importance of elevating performance, culture, and customer experience!
