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Who's this programme for?

Who's this programme for?

Everyone communicates! So, while this programme primarily focuses on middle management and executive-level employees, it’s actually a great course for anyone in your business to complete!

What are the learning outcomes?

After completing this programme, your team will be able to:

  • Recognise the key building blocks of good communication
  • Define each of the four different types of communication
  • Define and give original examples of active listening
  • Recall the ‘Ask, Listen, Include’ technique of active listening
  • Describe the impact tone, pitch and pace have on communication
Download the Programme Outline

Courses Included

Each course is self-paced and will take you about 10 to 15 minutes to complete. Short videos will show you what good looks like and provide you with some thought-provoking actions that your team can implement. Questions, activities and resources will help your team remember the key learning points.

Author RedSeed

Barriers to communication are the things that get in the way of a message being received. The physical environment, emotional situation, body language, culture, language, attitudes and beliefs, social status, the use of jargon and the way you deliver your message can all be barriers to effective communication. being aware of these barriers is the first step to being about to plan for them and make changes to try and ensure your communication is successful.

Author RedSeed

Whether you’re aware of it or not, you’re continually sending out wordless signals when you use expressions, mannerisms and physical body movement. In fact, over 55% of a message is communicated non-verbally, through your body language. This is why it’s so important that you have good insight into your own body language and are able to interpret the body languge of others which helps you understand the true meaning of a message being communicated.

Author RedSeed

Words are powerful. They can be helpful, hurtful, influential, and create positive and negative reactions in others. The words you choose to use give insight into the type of person you are which is why it’s so important that you practice the art of thinking before you speak, or press send.

Author RedSeed

Almost 40% of a message is communicated through the tone, pitch and pace of your voice. How your spoken and written words sound will tell people a lot about your mood, emotions, attitude and the ideas you’re presenting. When the words you speak or write conflict with your tone, pitch and pace, people become confused. This mismatch sets off alarm signals in the human brain and people will trust you less, which then affects your ability to communicate well.

Author RedSeed

Listening is a skill that most of us can benefit from improving. When you become a better listener, you can improve your productivity, as well as your ability to influence, persuade and negotiate. What’s more, you can avoid conflict and misunderstandings. These are all skills necessary for workplace success as well as successful personal relationships.

Author RedSeed

Communication is a critical part of our daily lives and the ability to communicate is a key life skill. The better we are at it, the better our quality of life can be. It can help us in our work environment, personal relationships with family and friends and even in our general day to day interactions with the public. Being a good communicator helps us express our ideas and feelings as well as helping us to understand the emotions and thoughts of others. Like any skill, communication skills can be developed and refined with practice, however, many people find it difficult to know where to start.