Businesses run on effective communication. It's a critical part of our daily lives. The better we are at it, the better we are in business. Our Introduction to Communication programme covers all the essentials your teams need to become effective communicators, not just with customers, but with each other too!
Everyone communicates! So, while this programme primarily focuses on middle management and executive-level employees, it’s actually a great course for anyone in your business to complete!
After completing this programme, your team will be able to:
Each course is self-paced and will take you about 10 to 15 minutes to complete. Short videos will show you what good looks like and provide you with some thought-provoking actions that your team can implement. Questions, activities and resources will help your team remember the key learning points.
This course looks at the communication barriers that exist which need to be overcome if you want to be a successful communicator.
Barriers to communication are the things that get in the way of a message being received. The physical environment, emotional situation, body language, culture, language, attitudes and beliefs, social status, the use of jargon and the way you deliver your message can all be barriers to effective communication. being aware of these barriers is the first step to being about to plan for them and make changes to try and ensure your communication is successful.
This course introduces you to body language and the non-verbal messages that can be communicated through your body’s movements.
Whether you’re aware of it or not, you’re continually sending out wordless signals when you use expressions, mannerisms and physical body movement. In fact, over 55% of a message is communicated non-verbally, through your body language. This is why it’s so important that you have good insight into your own body language and are able to interpret the body languge of others which helps you understand the true meaning of a message being communicated.
This course focuses on the importance of taking a few seconds (or minutes) to think about the words you choose when you communicate with others.
Words are powerful. They can be helpful, hurtful, influential, and create positive and negative reactions in others. The words you choose to use give insight into the type of person you are which is why it’s so important that you practice the art of thinking before you speak, or press send.
This course highlights the importance of being aware of how you sound when you communicate with others.
Almost 40% of a message is communicated through the tone, pitch and pace of your voice. How your spoken and written words sound will tell people a lot about your mood, emotions, attitude and the ideas you’re presenting. When the words you speak or write conflict with your tone, pitch and pace, people become confused. This mismatch sets off alarm signals in the human brain and people will trust you less, which then affects your ability to communicate well.
This course introduces you to the skill of Active Listening and provides step by step guidance on how to use this skill in your communication with others.
Listening is a skill that most of us can benefit from improving. When you become a better listener, you can improve your productivity, as well as your ability to influence, persuade and negotiate. What’s more, you can avoid conflict and misunderstandings. These are all skills necessary for workplace success as well as successful personal relationships.
This course will introduce you to the different aspects of effective communication.
Communication is a critical part of our daily lives and the ability to communicate is a key life skill. The better we are at it, the better our quality of life can be. It can help us in our work environment, personal relationships with family and friends and even in our general day to day interactions with the public. Being a good communicator helps us express our ideas and feelings as well as helping us to understand the emotions and thoughts of others. Like any skill, communication skills can be developed and refined with practice, however, many people find it difficult to know where to start.
