If you’re in the service business, setting expectations and showing your
team how to give your customers an outstanding experience should always be a top priority because the experience that your customers have with your team can be the difference between them purchasing with you or your competitor.
This programme has been designed for the retail environment, whether your store is pick-and-go or requires a more assisted sell, this is perfect for anyone who has a face-to-face interaction with your
After completing this course, your team will be
Understanding a customer’s expectations and also what upsets customers can provide valuable insight for your team and give them the motivation to lift their game and set you apart for all the right reasons!
This course will give you techniques for dealing with complaints from your customers.
Dealing with customer complaints is a part of any business, and the goal is to do it in a way that means you keep your customer, and your integrity. Having an easy to follow process will keep you on track and make sure you get a good outcome every time.
This course will help you develop your customer service skills over the phone.
Customers expect their experience to be great, no matter how they contact you and your business.The phone is just another point of contact, and it’s important because a friendly and respectful exchange can be what your business needs to stand out from the competition and keep long-term customers!
Welcoming your customer and making them feel relaxed and comfortable will make them want to return again and again.
This course will teach you how to engage your customer, so you connect, and they trust you. You’ll learn how to greet them warmly, make them feel comfortable and find out how they are.
This course will show you how to demonstrate positive body language and how to listen effectively so that your customer feels valued.
Did you know that a customer is more inclined to develop a trusting relationship with you when you’re a good communicator? Communication is much more than just the words you speak.
This course will help you gain an awareness of your own attitude and motivation and understand how you can project a positive attitude to customers.
This training will show you the skills and techniques you need so that you can give your customers a great experience. But, it’s up to you to bring the right attitude, personal motivation and willingness to try new things.
You are the face of your business and are as much a part of the brand as the services you provide. That’s why this course is all about why creating the right impression is vital in customer service.
The way you look and act, has as much impact on your customer’s buying decision as the price, and they’ll form an impression of you from the moment they see you or talk to you on the phone.
Customer Service is about behaving in a way that makes your customers want to shop with you again. This course will explore the basics of what defines customer service.
Your company will have an expectation that you deliver great customer service, not just some of the time, to customers that you like, but to every one of your customers, every time you interact with them.