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Who's this programme for?

Who's this programme for?

This programme has been designed for the retail environment, whether your store is pick-and-go or requires a more assisted sell, this is perfect for anyone who has a face-to-face interaction with your
customers.

What are the learning outcomes?

After completing this course, your team will be
able to:

  • Greet customers appropriately when they enter the store
  • Make themselves available to customers by staying visible
  • Identify signals that customers need
    help
  • Uses good communication skills to make sure the customer’s experience is positive
  • Be polite and professional on the phone
  • Expertly juggle customers in store with those on the phone
Download the Programme Outline

Courses Included

Understanding a customer’s expectations and also what upsets customers can provide valuable insight for your team and give them the motivation to lift their game and set you apart for all the right reasons!

Author RedSeed

Dealing with customer complaints is a part of any business, and the goal is to do it in a way that means you keep your customer, and your integrity. Having an easy to follow process will keep you on track and make sure you get a good outcome every time.

Author RedSeed

Customers expect their experience to be great, no matter how they contact you and your business.The phone is just another point of contact, and it’s important because a friendly and respectful exchange can be what your business needs to stand out from the competition and keep long-term customers!

Author RedSeed

This course will teach you how to engage your customer, so you connect, and they trust you. You’ll learn how to greet them warmly, make them feel comfortable and find out how they are.

Author RedSeed

Did you know that a customer is more inclined to develop a trusting relationship with you when you’re a good communicator? Communication is much more than just the words you speak.

Author RedSeed

This training will show you the skills and techniques you need so that you can give your customers a great experience. But, it’s up to you to bring the right attitude, personal motivation and willingness to try new things.

Author RedSeed

The way you look and act, has as much impact on your customer’s buying decision as the price, and they’ll form an impression of you from the moment they see you or talk to you on the phone.

Author RedSeed

Your company will have an expectation that you deliver great customer service, not just some of the time, to customers that you like, but to every one of your customers, every time you interact with them.