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Author RedSeed

Difficult conversations are a normal part of life. The best way to handle a difficult issue is to actually deal with it. When handled well, these conversations provide an opportunity to resolve workplace conflicts quickly and efficiently, lift performance and engagement and improve relationships within your team.

Many people avoid difficult conversations in the workplace because it makes them feel uncomfortable. 

This course will give you some techniques and guidance so that you can have a positive approach and use the right words when you need to have difficult conversations at work. It includes:

  • Having difficult conversations – an introduction
  • Thinking about your frame of reference
  • A positive approach
  • What’s your purpose?
  • Techniques to help you be successful
  • Choosing the right words
  • The importance of being flexible
Author RedSeed

The traditional approach to performance reviews is recognised as being outdated and provides little benefit for you, your team members or your business. Instead, when you adopt a performance management approach by using your coaching skills and engaging in regular, informal feedback conversations with your team members about their performance and development, you will find the experience for everyone will be more enjoyable and beneficial.

This course focuses on performance management and how it differs from traditional performance review methods.

Author RedSeed

You are vital to the success of change! Your business needs you to recognise the need for development and be willing and able to navigate yourself and your team through change. This means you need to be comfortable embracing change and taking risks.

Change can be unsettling for your team and it’s not uncommon to see resistance and challenging behaviour. However, there are some actions that you can take to ensure any change that occurs within your organisation has a greater chance of success.

This course focuses on what you need to know in your role as a leader. You’ll be introduced to the ADKAR model, proven to help individuals understand and accept change, which leads to innovation and efficiencies in business.

Author RedSeed

Difficult conversations are rarely easy but when you have the right skills, a framework to follow and plenty of practice they do become less daunting. They are a part of managing people and when you get comfortable they can be some of the most powerful conversations you will have.

This course will help you to recognise the importance of planning and establishing positive intent so that your conversations achieve your desired outcome. You’ll also learn some specific techniques you can use and get some guidance around the right words to use to lead these conversations.

Author RedSeed

Studies show that less than 30% of employees receive regular performance feedback. Yet, approximately 70% say they would work harder if they knew their efforts were being recognised.

When you provide consistent, actionable feedback, your team can gain better insight into their successes and understand opportunities for improvement. Positive feedback is essential because it increases morale, encourages good work and helps provide a sense of purpose. 

This course will equip you with the skills you need to consistently deliver effective and meaningful feedback to your team members so that they determine what they should continue to do and what improvements they can make in the future. When you couple this with coaching then you can provide guidance about how to improve, to grow and lift performance.

Author RedSeed

Anyone can adopt a coaching style and, as a leader, it’s one of the most fundamental things you can do to encourage personal and professional growth in your team.

It’s the process of working in a partnership with individuals on your team, supporting them to solve their own problems and improve their own performance.

When you do this well you will have a team of people with increased self-confidence and improved work performance, interpersonal relationships and communication skills.

This course will help you identify the fundamental skills you need to develop and lead with a coaching style.

Author RedSeed

A high performing team is made up of a group of individuals with specialised skills, who are goal-oriented, focused on achieving outstanding results, and who work well together.

This sounds like a recipe for success but the reality is that developing and leading a high performing team requires much more than just bringing a group of talented people together. That’s often the easiest bit.

This course will introduce you to the Lencioni model, which focuses on the essential characteristics and behaviours necessary for all high performing teams; trust, comfort in conflict, commitment, accountability and results. You can use this model to run regular health checks on your team function and it’s also a handy reference if things start to go a bit wobbly.

Author RedSeed

As a leader, your goal should be to shorten your team’s time forming and storming by providing them with opportunities to improve effectiveness, ensure productivity, efficiency and quality and enhance their collaborative approach.

This course will introduce you to the GRPI model. It focuses on the four fundamental aspects needed in an efficient team: clarity of goals, roles, processes, and interpersonal relationships.

Because of its simplicity, this model is great when you have a new team or a problem within your team that you’re finding really hard to identify.

Author RedSeed

Your team is likely to consist of individuals with different personalities, values and beliefs, strengths, weaknesses, vulnerabilities, interests … the list goes on. They’ve probably developed their own way of working and interacting over time and it’s possible there’s a mix of great and not-so-great team behaviour going on.

This course will help you identify where your team is currently at in their development phase using what forming, storming, forming and performing model. You can then determine the actions you need to take, as their leader, to move them from good to great.

Author RedSeed

Being empathetic is not about giving your opinion or telling people what they should do. Instead, it’s about recognising and acknowledging the feelings of others. When you understand the three main types of empathy and identity the things you can do to improve or develop this essential skill then you can contribute to a supportive environment that values individuals.