REDSEED COURSES

These courses are available for your existing LMS now!

Select from any, or all, of the following RedSeed library courses and deliver to your team via your current learning management system.

AVAILABLE SCORM COURSES
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Online course - Communication - Active listening
COMING SOON
FREE COURSE
FREE COURSE
Active listening

Develop the skills needed to demonstrate active listening in every conversation.

Communication
Communication
Online course - Anti-Money Laundering (New Zealand)
COMING SOON
NEW COURSE
NEW COURSE
Anti-Money Laundering (New Zealand)

Understand your obligations under the Anti-Money Laundering and Counter Financing of Terrorism Act, including how to identify and report suspicious activity in your store.

Compliance
Compliance
Online course - Customer service - Attitude & motivation
COMING SOON
Attitude & motivation

Gain a greater awareness of your own attitude and motivation at work, and understand how you can project a positive attitude to every customer.

Customer service
Customer service
Online course - Customer service - Being a great communicator
COMING SOON
Being a great communicator

Offer fantastic call centre experiences by communicating clearly and positively with every customer.

Customer service
Customer service
Online course - Communication - Body language
COMING SOON
Body language

Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.

Communication
Communication
Online course - Building personal resilience
COMING SOON
FREE COURSE
FREE COURSE
Building personal resilience

Develop your own personal resilience and utilise techniques to help you when times are challenging.

Wellbeing
Wellbeing
Online course - Building positive work relationships
COMING SOON
NEW COURSE
NEW COURSE
Building positive work relationships

Maintain positive relationships and increase your work satisfaction by strengthening your interpersonal skills and resolving conflicts constructively.

Professional & personal development
Professional & personal development
Online course - Leadership - Characteristics of a high performing team
COMING SOON
Characteristics of a high performing team

Identify the key characteristics and behaviours necessary for all high-performing teams, using the Lencioni model, and apply them to your team.

Leadership
Leadership
Online course - Retail sales - Closing the sale
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
Closing the sale

Closing is about asking for the sale. It’s a myth that customers who want to buy, close themselves.

Retail sales
Retail sales
Online course - Coaching different personality styles
COMING SOON
NEW COURSE
NEW COURSE
Coaching different personality styles

Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.

Coaching
Coaching
Online course - Communication - Communicating thoughtfully
COMING SOON
Communicating thoughtfully

Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.

Communication
Communication
Online course - Leadership - Communication
COMING SOON
Communication

Become a great leader, of yourself and others, by learning the different methods of communication and how to utilise them in your leadership.

Leadership
Leadership
Online course - Customer service - Communication
COMING SOON
Communication

Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.

Communication
Communication
Customer service
Customer service
Online course - Communication - Communication barriers
COMING SOON
Communication barriers

Recognise the most common barriers to successful communication and learn how to overcome them with confidence.

Communication
Communication
Online course - Retail sales - Confirming the sale
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
Confirming the sale

Your goal at the end of the sale is to make sure that I leave your store happy, but also that I become a loyal customer and shop with you again and again.

Retail sales
Retail sales
Online course - Compliance - The Consumer Guarantees Act (New Zealand)
COMING SOON
Consumer Guarantees Act (New Zealand)

Gain an understanding of the Consumer Guarantees Act and how it applies to ensuring customers feel respected and fairly treated in your stores.

Compliance
Compliance
Online course - Leadership - Creating a winning onboarding experience
COMING SOON
Creating a winning onboarding experience

Attract and keep valuable team members by developing and implementing the four essential parts of successful onboarding: pre-boarding, induction, orientation and training.

Leadership
Leadership
Online course - Compliance - Cyber security threats
COMING SOON
Cyber security threats

Learn about the different cyber security threats you may face at work and home, why they exist and how you can protect yourself.

Compliance
Compliance
Online course - Defining diversity, inclusion & belonging
COMING SOON
FREE COURSE
FREE COURSE
Defining diversity, inclusion & belonging

Learn what diversity and inclusion look like and how they contribute to a sense of belonging in your workplace.

Wellbeing
Wellbeing
Diversity & inclusion
Diversity & inclusion
Online course - Leadership - Delivering effective feedback
COMING SOON
Delivering effective feedback

Recognise the key elements of effective feedback and create a supportive work environment by utilising the STAR model.

Leadership
Leadership
Online course - Retail sales - Demonstrate the product
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
Demonstrate the product

Make your demonstration memorable by being passionate about the solution that you show your customers.

Retail sales
Retail sales
Online course - Demonstrating empathy
COMING SOON
Demonstrating empathy

Learn why empathy is so important in your workplace and how you can demonstrate different types of empathy to contribute to a supportive work environment.

Wellbeing
Wellbeing
Communication
Communication
Online course - Leadership - Developing a coaching leadership style
COMING SOON
Developing a coaching leadership style

Learn the fundamental skills you need to lead with a coaching style and implement these in your day-to-day leadership.

Leadership
Leadership
Coaching
Coaching
Online course - Leadership - Developing your efficient team
COMING SOON
Developing your efficient team

Lead an effective, high performing team by ensuring everyone is clear on the goals, roles, processes and responsibilities within the team.

Leadership
Leadership
Online course - Leadership - Emotional intelligence
COMING SOON
Emotional intelligence

Successfully coach, collaborate and build trust with your team by developing the five essential skills of emotional intelligence.

Leadership
Leadership
Online course - Customer service - Engaging with the customer
COMING SOON
Engaging with the customer

Learn how to greet and connect with every customer who enters your business, and continue to engage with them so that you can find the best solution for their needs.

Customer service
Customer service
Online course - Retail sales - Essential retail skills for peak trade
COMING SOON
Essential retail skills for peak trade

We introduce you to some techniques and tips to help you survive one of the craziest times in retail; peak trade.

Retail sales
Retail sales
Online course - Compliance - Fair Trading Act (New Zealand)
COMING SOON
Fair Trading Act (New Zealand)

Learn how the Fair Trading Act protects customers from being misled or treated unfairly, and recognise how this relates to your workplace.

Compliance
Compliance
Retail sales
Retail sales
Online course - Customer service - First impressions
COMING SOON
First impressions

Create an excellent first impression for every customer by considering your personal presentation and how you're representing your company.

Customer service
Customer service
Online course - Retail sales - Fundamentals of Retail Sales
COMING SOON
FREE COURSE
FREE COURSE
Fundamentals of Retail Sales

Our most completed retail sales course! Your team will gain the confidence and skills to engage and WOW their customers. Covering all the steps of the sale from greeting to uncovering needs through to closing and confirming the sale.

Retail sales
Retail sales
COMING SOON
NEW COURSE
NEW COURSE
Getting recruitment ready

New to recruiting? Not sure what’s involved and where to start? Don’t panic! An effective recruitment process will help you find and hire the best candidates for the roles you’re looking to fill. Understanding who you're looking for and how to prepare will set you up for success.

Leadership
Leadership
Online course - Giving great feedback
COMING SOON
NEW COURSE
NEW COURSE
Giving great feedback

Team members need to know what they are doing really well and how to improve - that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.

Coaching
Coaching
Online course - Leadership - Goal setting
COMING SOON
Goal setting

Recognise the value of setting goals for long-term visions and short-term motivation, and set your own SMART goals to achieve greater outcomes.

Leadership
Leadership
Online course - Personal Development - Having difficult work relationships
COMING SOON
NEW COURSE
NEW COURSE
Handling difficult work relationships

Understand how to positively and constructively deal with frustration, stand up for yourself and resolve conflicts with a teammate.

Professional & personal development
Professional & personal development
Online course - Customer service - Having a winning attitude
COMING SOON
Having a winning attitude

Keep your attitude upbeat and positive during every customer interaction, even in challenging situations.

Customer service
Customer service
Online course - Communication - Having difficult conversations
COMING SOON
Having difficult conversations

Engage in difficult conversations at work successfully by using a positive approach, understanding your purpose and choosing the right words.

Communication
Communication
Online course - Compliance - Health & Safety at Work Act (New Zealand)
COMING SOON
Health & Safety at Work Act (New Zealand)

Gain an understanding of the Health and Safety at Work Act and learn how to comply with its guidelines to protect your safety and wellbeing at work.

Compliance
Compliance
Health & safety
Health & safety
Online course - Wellbeing - Heart Attacks and Cardiac Arrests: Know what to do!
COMING SOON
VIEW THIS COURSE
VIEW THIS COURSE
Heart Attacks and Cardiac Arrests: Know what to do!

This course will teach you how to identify the warning signs and symptoms so you know what to do if you think someone is experiencing a heart attack or cardiac arrest.

Health & safety
Health & safety
Wellbeing
Wellbeing
Online course - Retail sales - How to add-on sell
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
How to add-on sell

Adding on extra products to a sale can be a real benefit to your customer and to you as a business and that’s why there’s so much emphasis on it in sales.

Retail sales
Retail sales
COMING SOON
NEW COURSE
NEW COURSE
How to screen candidates

Building a quality candidate shortlist is an essential step in the recruitment process. By focusing on the best candidates for the job, you’ll save time and energy when it comes to interviewing and selection.

Leadership
Leadership
Online course - Retail sales - How to uncover needs
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
How to uncover needs

After breaking the ice and making small talk, ask questions to uncover what your customer is looking for.

Retail sales
Retail sales
COMING SOON
NEW COURSE
NEW COURSE
How to write a job ad

Your job ad may be the first experience job seekers have with your workplace, so it’s important to get it right. A well-written job ad will ‘sell the role’ and attract some awesome candidates. And it all comes down to the words that you use.

Leadership
Leadership
Online course - Identifying conscious & unconscious bias
COMING SOON
Identifying conscious & unconscious bias

Identify your conscious and unconscious biases, consider how these may impact others around you and recognise how you can reduce these biases to improve your workplace.

Wellbeing
Wellbeing
COMING SOON
NEW COURSE
NEW COURSE
Interviewing skills

Building and refining interview skills takes practice. To help you get more from your candidates, you’ll need to know how to guide the conversations and listen to their responses so you can understand them. And you’ll also need to know how to manage the unexpected!

Leadership
Leadership
COMING SOON
NEW COURSE
NEW COURSE
Interviewing your candidates

An interview is more than just a set of questions. It’s also about how you prepare, how you help your candidates relax, and how you create a positive experience so your candidate WANTS to work for you.

Leadership
Leadership
Online course - Health & Safety - Ladder safety
COMING SOON
NEW COURSE
NEW COURSE
Ladder safety

Minimise the risk of a ladder incident, by learning how to set up and use your ladder in the right way—even if it’s just a step ladder!

Compliance
Compliance
Health & safety
Health & safety
Online course - Leadership - Leadership behaviours
COMING SOON
Leadership behaviours

Learn about the seven essential behaviours of every successful leader and how you can use them to be the best leader for your team.

Leadership
Leadership
Online course - Leadership - Leading difficult conversations
COMING SOON
Leading difficult conversations

Follow a process and utilise key techniques, to achieve positive outcomes for everyone involved in difficult conversations.

Leadership
Leadership
Online course - Leadership - Leading your team through change
COMING SOON
Leading your team through change

Learn how to lead successful change in your organisation and support your team to understand and accept the change, using the ADKAR model.

Leadership
Leadership
Online course - Planning personal & professional development - Maintaining a positive attitude
COMING SOON
NEW COURSE
NEW COURSE
Maintaining a positive attitude

Gain a toolkit of strategies to maintain a positive attitude at work and bounce back on bad days.

Professional & personal development
Professional & personal development
COMING SOON
NEW COURSE
NEW COURSE
Managing an angry customer

Learn the right things to say and do when confronted by an angry customer, to help calm them down and prevent the situation from escalating.

Health & safety
Health & safety
Retail sales
Retail sales
Online course - Wellbeing - Managing stress & anxiety
COMING SOON
VIEW THIS COURSE
VIEW THIS COURSE
Managing stress & anxiety

Use these simple and practical strategies to stay well and get through stressful times in your life.

Wellbeing
Wellbeing
Online course - Health & Safety - Manual handling
COMING SOON
NEW COURSE
NEW COURSE
Manual handling

Learn how to prevent manual handling injuries in your workplace, by using the right techniques when moving an object.

Health & safety
Health & safety
Compliance
Compliance
Online course - Communication - Masks: Communicating well & managing resistance
COMING SOON
Masks: Communicating well & managing resistance

Recognise how wearing a mask can change the way we communicate, and know how to overcome some of the more challenging situations when wearing a mask.

Communication
Communication
Online course - Observing your team
COMING SOON
NEW COURSE
NEW COURSE
Observing your team

Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.

Coaching
Coaching
Online course - Overcoming procrastination
COMING SOON
Overcoming procrastination

Take control of procrastination tendencies by understanding why you procrastinate and gaining a toolkit of strategies to overcome it.

Professional & personal development
Professional & personal development
Online course - Leadership - Performance management
COMING SOON
Performance management

Learn about the performance management cycle: a holistic approach to leading, which involves planning, acting and tracking, and regular performance reviews throughout the year.

Leadership
Leadership
Online course - Planning personal & professional goals
COMING SOON
Planning personal & professional goals

Set SMART goals in your personal and professional life, and use practical techniques and resources to turn them into a reality.

Professional & personal development
Professional & personal development
Online course - Retail sales - Preparing to sell
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
Preparing to sell

Get physically and mentally prepared to give your customers the best experience every day.

Retail sales
Retail sales
Online course - Compliance - Privacy Act (Australia)
COMING SOON
Privacy Act (Australia)

Develop an understanding of the Australian Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.

Compliance
Compliance
Retail sales
Retail sales
Online course - Compliance - Privacy Act (New Zealand)
COMING SOON
NEW COURSE
NEW COURSE
Privacy Act (New Zealand)

Develop an understanding of the New Zealand Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.

Compliance
Compliance
Retail sales
Retail sales
Online course - Compliance - Protecting private and confidential information
COMING SOON
Protecting private and confidential information

Learn about private and confidential information and how you can protect this information from breaches and fraud, in your workplace and at home.

Compliance
Compliance
Online course - Customer service - Providing customer service over the phone
COMING SOON
Providing customer service over the phone

Understand what great customer service looks like over the phone and gain the skills you need to deliver this exceptional service.

Customer service
Customer service
COMING SOON
NEW COURSE
NEW COURSE
Recruiting fairly

Have you ever considered how your own bias may be influencing the type of team you employ? One of the key things you can do to create a diverse workforce is to have fair hiring practices. Check out our course Recruiting Fairly on how to achieve this.

Leadership
Leadership
Online course - Customer service - Resolving customer complaints
COMING SOON
Resolving customer complaints

Confidently resolve customer complaints by applying the H.E.A.R technique: hear, empathise, ask and resolve.

Customer service
Customer service
Online course - Customer service - Resolving customer complaints
COMING SOON
Resolving customer complaints

Resolve customer complaints with confidence by applying the H.E.A.R technique—Hear, empathise, ask and resolve.

Customer service
Customer service
Online course - Seeking help from HR
COMING SOON
NEW COURSE
NEW COURSE
Seeking help from HR

Effectively solving workplace issues requires employees to know when and how to approach their Human Resources department.

Professional & personal development
Professional & personal development
COMING SOON
NEW COURSE
NEW COURSE
Selecting your candidates

Candidate selection is the final step in the hiring process and can be the most challenging. To avoid making a poor decision, you need to take a fair and matter-of-fact approach with each of your candidates. And you’ll need to make reference checks for those you’re considering to support and challenge your decision-making.

Leadership
Leadership
COMING SOON
NEW COURSE
NEW COURSE
Selling to different personality styles

Learn about the different personality styles of your customers and how to adjust your customer service to suit them.

Retail sales
Retail sales
COMING SOON
FREE COURSE
FREE COURSE
Situational awareness

Develop awareness of what's going on around you, so you can notice angry customers in your store and take action before the situation escalates.

Health & safety
Health & safety
Retail sales
Retail sales
Online course - Health & Safety - Slips, trips and falls
COMING SOON
NEW COURSE
NEW COURSE
Slips, trips and falls

Develop an awareness of the hazards in your workplace that could cause a slip, trip or fall, and learn how to manage these.

Health & safety
Health & safety
Compliance
Compliance
COMING SOON
NEW COURSE
NEW COURSE
Staying safe

Gain some strategies to keep yourself safe when you can't de-escalate an angry customer, including getting help, getting somewhere safe or asking the customer to leave the store.

Health & safety
Health & safety
Retail sales
Retail sales
Online course - Leadership - Strengths, weaknesses & vulnerabilities
COMING SOON
Strengths, weaknesses & vulnerabilities

Recognise where your strengths lie, manage your weaknesses and identify what makes you feel vulnerable.

Leadership
Leadership
COMING SOON
NEW COURSE
NEW COURSE
Supporting your team (Manager's course)

Learn how to best prepare your team members for angry or aggressive customers, and understand how you can support them during and after a confronting event.

Health & safety
Health & safety
Retail sales
Retail sales
Online course - The GROW model of coaching
COMING SOON
The GROW model of coaching

Use the GROW model as a simple coaching method for goal setting and problem-solving.

Leadership
Leadership
Coaching
Coaching
Retail sales
Retail sales
Online course - Time management
COMING SOON
Time management

Reduce your stress and make the most of the time you have in your day, week, month and year by following our four steps to effective time management.

Professional & personal development
Professional & personal development
Online course - Communication - Tone, pitch and pace
COMING SOON
Tone, pitch and pace

Control your tone, pitch and pace, and be sure it's sending the right message when you communicate.

Communication
Communication
Online course - Customer service - Understanding customer expectations
COMING SOON
Understanding customer expectations

Provide exceptional service to every customer by learning how to understand and meet their needs and expectations.

Customer service
Customer service
Online course - Wellbeing - Understanding equality & equity
COMING SOON
Understanding equality & equity

Understand the difference between equality and equity, and recognise the importance of demonstrating both in your workplace.

Wellbeing
Wellbeing
Diversity & inclusion
Diversity & inclusion
Online course - Diversity & inclusion - Understanding harassment and discrimination and why it's not okay
COMING SOON
Understanding harassment and discrimination and why it’s not okay

Recognise and respond appropriately to harassment and discrimination at work, and do your part to maintain a respectful and safe work environment.

Diversity & inclusion
Diversity & inclusion
Professional & personal development
Professional & personal development
Compliance
Compliance
Health & safety
Health & safety
Online course - Understanding harassment and discrimination and why it's not okay (a guide for leaders)
COMING SOON
Understanding harassment and discrimination and why it’s not okay (a guide for leaders)

Recognise and respond appropriately to harassment and discrimination, and understand your role as a leader in preventing these from occurring in your workplace.

Leadership
Leadership
Diversity & inclusion
Diversity & inclusion
Compliance
Compliance
Health & safety
Health & safety
Online course - A guide for leaders - Understanding sexual harassment and why it's not okay
COMING SOON
Understanding sexual harassment and why it's not okay (a guide for leaders)

Recognise and respond appropriately to sexual harassment, and understand your role as a leader in preventing sexual harassment in your workplace.

Leadership
Leadership
Compliance
Compliance
Health & safety
Health & safety
Online course - Understanding sexual harassment and why it's not okay
COMING SOON
Understanding sexual harassment and why it’s not okay

Recognise and respond appropriately to sexual harassment at work, and do your part to maintain a respectful and safe work environment, free from sexual harassment.

Professional & personal development
Professional & personal development
Compliance
Compliance
Health & safety
Health & safety
Online course - Leadership - Understanding team dynamics
COMING SOON
Understanding team dynamics

Identify where your team is currently at in their development—forming, storming, norming or performing—and determine the actions you need to take to move them from good to great.

Leadership
Leadership
Online course - Understanding your strengths, interests and values
COMING SOON
Understanding your strengths, interests and values

Identify your strengths, interests and values and use this knowledge to guide your professional development at work.

Professional & personal development
Professional & personal development
Online course - Retail sales - Ways to handle objections
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
Ways to handle objections

Objections are a cause of frustration for many sales people, however, with the right process, objections can be surprisingly easy to overcome.

Retail sales
Retail sales
Online course - Retail sales - Ways to open the sale
COMING SOON
FREE (FOR UP TO 20 USERS)
FREE (FOR UP TO 20 USERS)
Ways to open the sale

Opening the sale is all about welcoming your customer into the store and making them feel relaxed and comfortable.

Retail sales
Retail sales
Online course - Communication - What is communication?
COMING SOON
What is communication?

An introduction to the most important aspects of effective communication, including the four main communication types.

Communication
Communication
Online course - Customer service - What is customer service?
COMING SOON
What is customer service?

Learn how to create loyal, happy customers by offering excellent service that meets their expectations.

Customer service
Customer service
Online course - Leadership - Working smarter
COMING SOON
Working smarter

Recognise the value of having a clear plan and strategy to help you manage your work, and utilise techniques to get the most out of your day.

Leadership
Leadership
Online course - Leadership - Your personality style
COMING SOON
Your personality style

Learn about the different personality styles and how they influence behaviour, and use this knowledge to understand yourself and work better with others.

Leadership
Leadership
Online course - Leadership - Your values
COMING SOON
NEW COURSE
NEW COURSE
Your values

Use your values to guide your decision-making and conflict resolution by understanding what your values are and how they influence your leadership.

Leadership
Leadership

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