REDSEED COURSES
Select from any, or all, of the following RedSeed library courses and deliver to your team via your current learning management system.
Or talk to us about implementing the RedSeed LMS in your business!
Know what to say and how when greeting customers so they feel welcomed and relaxed when they enter the store.
Develop the skills needed to demonstrate active listening in every conversation.
Learn active listening techniques to better understand your customers and build stronger relationships.
Learn how to ask your prospect detailed questions to ensure you offer them the best solution.
Understand your obligations under the Anti-Money Laundering and Counter Financing of Terrorism Act, including how to identify and report suspicious activity in your store.
Understand what it means to take initiative with your customers and tasks and how to use a growth mindset to take on new challenges.
“Are you coachable?” follows on from “What is coaching?” and equips team members with the skills and behaviours needed to get the best out of their coaching interactions.
Gain a greater awareness of your own attitude and motivation at work, and understand how you can project a positive attitude to every customer.
Awareness is a crucial first step in identifying and understanding your responses to stress. When you’re aware, it becomes simpler to pinpoint what might be causing your stress and figure out how to manage your response. This module will help you increase your awareness and give you some skills to help you recognise and reflect on your early signs of stress so you can intervene early.
Balance isn't just about managing stress when you find yourself in the red zone; it's also about meeting your personal needs while handling life's demands. To do this, you need to have the skills to actively recover from work or any other situation that causes you to feel stressed. This module will teach you a few practical recovery skills to help you restore balance in the moment. You’ll also learn about some other types of balancing skills you can try when you have more time and space.
Learn how to speak, act, and connect with others to build your credibility and become a communicator that people listen to.
Offer fantastic call centre experiences by communicating clearly and positively with every customer.
Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.
Develop your own personal resilience and utilise techniques to help you when times are challenging.
Maintain positive relationships and increase your work satisfaction by strengthening your interpersonal skills.
Respond appropriately when a team member reports bullying, harassment, discrimination or retaliation, or when you witness it in your workplace.
High-performing teams don’t just happen—they’re built on trust, healthy conflict, commitment, accountability, and a focus on results. When any of these elements are missing, teamwork breaks down, leading to frustration, disengagement, and poor performance.
Closing is about asking for the sale. It’s a myth that customers who want to buy, close themselves.
Apply closing techniques that turn an indecisive customer into a decision-maker.
Gain the skills to negotiate a close that will benefit both you and your customer.
Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.
Learn how to communicate strategically by considering the purpose of your message, your audience, and your method.
Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.
When you're an effective communicator, you will build stronger connections, collaborate more easily, and achieve better results. Whether you're leading a team, managing a project, or collaborating with peers, clear and impactful communication is a skill that makes all the difference.
Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.
Recognise the most common barriers to successful communication and learn how to overcome them with confidence.
Your goal at the end of the sale is to make sure that I leave your store happy, but also that I become a loyal customer and shop with you again and again.
Reaching out and connecting with others isn’t just useful when you’re experiencing stress - it also helps you to look after your long-term wellbeing too. And, while other people can usually offer you practical help and problem-solve, just the simple act of reaching out - even if there’s no solution at the end - can improve your response to stress. This module will discuss some ways you can reach out to others and strengthen your support system. It will also show you other opportunities for connection beyond your relationships with other people.
Gain an understanding of the Consumer Guarantees Act and how it applies to ensuring customers feel respected and fairly treated in your stores.
Develop greater control of your voice to sound confident and engaging, adapting your delivery to keep customers interested.
Make workplace change manageable by recognising your emotions, prioritising communication, seeking opportunities and focussing on the benefits.
A course on how to create an elevator pitch that's impactful and relevant.
Attract and keep valuable team members by developing and implementing the four essential parts of successful onboarding: pre-boarding, induction, orientation and training.
Learn about the different cyber security threats you may face at work and home, why they exist and how you can protect yourself.
Learn what diversity and inclusion look like and how they contribute to a sense of belonging in your workplace.
Learn how to deliver feedback that makes a real impact. Explore what effective feedback sounds like and how it differs from ineffective feedback. Learn the difference between corrective and positive feedback and how to use each appropriately. Focus on ensuring your message is clear and actionable.
Demonstrate solutions that are high value and show you've listened by matching needs to features, advantages and benefits.
Make your demonstration memorable by being passionate about the solution that you show your customers.
Learn why empathy is so important in your workplace and how you can demonstrate different types of empathy to contribute to a supportive work environment.
To get the very best out of any team, you should recognise that great leadership is an essential part of effective management. When you can balance the responsibilities of both roles, you can become more effective at leading teams and driving organisational success.
Explore how you can adopt a coaching leadership style, including asking powerful questions, actively listening, and providing feedback that inspires change. You’ll discover how coaching fosters stronger relationships, enhances problem-solving skills, and drives long-term success for both your team members and your business.
Reflect on your mindset, identify areas for improvement and gain strategies to overcome a fixed mindset and develop a more growth mindset.
Learn about the importance of creating a safe space where your team feels confident to grow.
Use the GRPI model to help you identify what’s working well and where improvements are needed within your team. This model will also guide you in setting clear objectives, establishing responsibilities, streamlining work processes, and fostering trust - all essential practices within an efficient team.
Set effective goals by using the S.M.A.R.T. framework and gain tips to make each one successful.
See how you can persevere through challenges by learning from your mistakes and utilizing feedback.
Learn how to greet and connect with every customer who enters your business, and continue to engage with them so that you can find the best solution for their needs.
Learn how the Fair Trading Act protects customers from being misled or treated unfairly, and recognise how this relates to your workplace.
Injuries and emergencies can happen anytime, so knowing basic first aid can be life-saving—whether it’s treating a small cut or responding to a serious situation before help arrives.
Injuries can happen anytime, anywhere. This course will give you some foundational knowledge so you can help someone who is injured while you wait for help to arrive.
Medical situations can happen anytime, anywhere. This course will equip you with the skills to recognize and respond to medical situations until help arrives.
Create an excellent first impression for every customer by considering your personal presentation and how you're representing your company.
Understand how setting and using milestones can keep you motivated and maximize your progress toward your goals.
Reassure customers in their purchase to avoid buyers’ remorse and increase loyalty.
Maintain the connection with your customer and invite them back to the store.
Nurture your relationship with customers by following up with them after a sale.
Our most completed retail sales course! Your team will gain the confidence and skills to engage and WOW their customers. Covering all the steps of the sale from greeting to uncovering needs through to closing and confirming the sale.
Prospecting is the act of hunting and gathering prospective customers. Learn about the key steps involved in finding potential clients and generating leads.
Use these techniques and tools to find new customers and keep your pipeline full.
Keep your energy levels up and your mindset positive when interacting with customers, even when you get knocked back.
We introduce you to some techniques and tips to help you survive one of the craziest times in retail; peak trade.
New to recruiting? Not sure what’s involved and where to start? Don’t panic! An effective recruitment process will help you find and hire the best candidates for the roles you’re looking to fill. Understanding who you're looking for and how to prepare will set you up for success.
Team members need to know what they are doing really well and how to improve - that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.
Understand how to positively and constructively deal with frustration, stand up for yourself and resolve conflicts with a teammate.
Recognise common objections so you can overcome them and move the sale forward.
Keep your attitude upbeat and positive during every customer interaction, even in challenging situations.
Engage in difficult conversations at work successfully by using a positive approach, understanding your purpose and choosing the right words.
Gain an understanding of the Health and Safety at Work Act and learn how to comply with its guidelines to protect your safety and wellbeing at work.
This course will teach you how to identify the warning signs and symptoms so you know what to do if you think someone is experiencing a heart attack or cardiac arrest.
Adding on extra products to a sale can be a real benefit to your customer and to you as a business and that’s why there’s so much emphasis on it in sales.
First impressions are everything in sales, so set yourself up for success by approaching your prospect in the right way.
Use your understanding of body language and other techniques to create need for your customers.
Techniques to offer additional items to create a total solution for the customer.
Make add-ons more compelling by linking them to their buying desires and motivations.
Develop your critical thinking skills with these easy to adopt behaviors.
Fill your sales pipeline, and keep it full, with these practical techniques.
Overcome price objections by determining if they are value or budget-driven.
Building a quality candidate shortlist is an essential step in the recruitment process. By focusing on the best candidates for the job, you’ll save time and energy when it comes to interviewing and selection.
Effectively provide customers with alternatives, advice and recommendations to match their needs.
Ask good questions to understand the customer’s situation, before recommending a solution to them.
After breaking the ice and making small talk, ask questions to uncover what your customer is looking for.
Your job ad may be the first experience job seekers have with your workplace, so it’s important to get it right. A well-written job ad will ‘sell the role’ and attract some awesome candidates. And it all comes down to the words that you use.
Identify your conscious and unconscious biases, consider how these may impact others around you and recognise how you can reduce these biases to improve your workplace.
Building and refining interview skills takes practice. To help you get more from your candidates, you’ll need to know how to guide the conversations and listen to their responses so you can understand them. And you’ll also need to know how to manage the unexpected!
An interview is more than just a set of questions. It’s also about how you prepare, how you help your candidates relax, and how you create a positive experience so your candidate WANTS to work for you.
Become more aware of your mood, recognise when it needs a boost and understand how to bounce back on bad days.
Minimise the risk of a ladder incident, by learning how to set up and use your ladder in the right way — even if it’s just a step ladder!
Learn how to successfully launch a RedSeed training programme into your business, give purposeful and constructive feedback throughout training and keep your team motivated every step of the way!
Learn some skills to help you prepare for difficult conversations. You’ll recognise the importance of planning and establishing positive intent so that your conversations achieve your desired outcome. You’ll also learn some specific techniques you can use and get some guidance around the right words to lead these conversations.
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Understanding and managing emotions—yours and others'—can make you a stronger, more effective leader. A strong EQ can make all the difference in motivating your team, improving work relationships, and creating a positive environment for everyone.
Explore what it means to support your team through change. This includes recognising the emotional impact and gaining confidence to keep your communication honest and helpful, so you create an environment where people feel supported and motivated to stay focused and open to what’s next.
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