Select from any, or all, of the following RedSeed library courses and deliver to your team via your current learning management system.
Know what to say and how when greeting customers so they feel welcomed and relaxed when they enter the store.
Develop the skills needed to demonstrate active listening in every conversation.
Understand your obligations under the Anti-Money Laundering and Counter Financing of Terrorism Act, including how to identify and report suspicious activity in your store.
Understand what it means to take initiative with your customers and tasks and how to use a growth mindset to take on new challenges.
“Are you coachable?” follows on from “What is coaching?” and equips team members with the skills and behaviours needed to get the best out of their coaching interactions.
Gain a greater awareness of your own attitude and motivation at work, and understand how you can project a positive attitude to every customer.
Offer fantastic call centre experiences by communicating clearly and positively with every customer.
Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.
Develop your own personal resilience and utilise techniques to help you when times are challenging.
Maintain positive relationships and increase your work satisfaction by strengthening your interpersonal skills and resolving conflicts constructively.
Identify the key characteristics and behaviours necessary for all high-performing teams, using the Lencioni model, and apply them to your team.
Closing is about asking for the sale. It’s a myth that customers who want to buy, close themselves.
Understanding the personality styles of your team is essential. This course will help you understand your team better so you can get the best out of your coaching relationship.
Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.
Become a great leader, of yourself and others, by learning the different methods of communication and how to utilise them in your leadership.
Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.
Recognise the most common barriers to successful communication and learn how to overcome them with confidence.
Your goal at the end of the sale is to make sure that I leave your store happy, but also that I become a loyal customer and shop with you again and again.
Gain an understanding of the Consumer Guarantees Act and how it applies to ensuring customers feel respected and fairly treated in your stores.
Take your greeting to a relaxed and friendly conversation so you can connect and build trust with your customers and help them find out what they’re looking for.
Attract and keep valuable team members by developing and implementing the four essential parts of successful onboarding: pre-boarding, induction, orientation and training.
Learn about the different cyber security threats you may face at work and home, why they exist and how you can protect yourself.
Learn what diversity and inclusion look like and how they contribute to a sense of belonging in your workplace.
Recognise the key elements of effective feedback and create a supportive work environment by utilising the STAR model.
Make your demonstration memorable by being passionate about the solution that you show your customers.
Learn why empathy is so important in your workplace and how you can demonstrate different types of empathy to contribute to a supportive work environment.
Learn the fundamental skills you need to lead with a coaching style and implement these in your day-to-day leadership.
Lead an effective, high performing team by ensuring everyone is clear on the goals, roles, processes and responsibilities within the team.
Successfully coach, collaborate and build trust with your team by developing the five essential skills of emotional intelligence.
Learn how to greet and connect with every customer who enters your business, and continue to engage with them so that you can find the best solution for their needs.
We introduce you to some techniques and tips to help you survive one of the craziest times in retail; peak trade.
Learn how the Fair Trading Act protects customers from being misled or treated unfairly, and recognise how this relates to your workplace.
Create an excellent first impression for every customer by considering your personal presentation and how you're representing your company.
Our most completed retail sales course! Your team will gain the confidence and skills to engage and WOW their customers. Covering all the steps of the sale from greeting to uncovering needs through to closing and confirming the sale.
New to recruiting? Not sure what’s involved and where to start? Don’t panic! An effective recruitment process will help you find and hire the best candidates for the roles you’re looking to fill. Understanding who you're looking for and how to prepare will set you up for success.
Team members need to know what they are doing really well and how to improve - that’s the role of feedback. This course will help coaches develop their feedback skills to bring out the very best in their team.
Recognise the value of setting goals for long-term visions and short-term motivation, and set your own SMART goals to achieve greater outcomes.
Understand how to positively and constructively deal with frustration, stand up for yourself and resolve conflicts with a teammate.
Keep your attitude upbeat and positive during every customer interaction, even in challenging situations.
Engage in difficult conversations at work successfully by using a positive approach, understanding your purpose and choosing the right words.
Gain an understanding of the Health and Safety at Work Act and learn how to comply with its guidelines to protect your safety and wellbeing at work.
This course will teach you how to identify the warning signs and symptoms so you know what to do if you think someone is experiencing a heart attack or cardiac arrest.
Adding on extra products to a sale can be a real benefit to your customer and to you as a business and that’s why there’s so much emphasis on it in sales.
Building a quality candidate shortlist is an essential step in the recruitment process. By focusing on the best candidates for the job, you’ll save time and energy when it comes to interviewing and selection.
After breaking the ice and making small talk, ask questions to uncover what your customer is looking for.
Your job ad may be the first experience job seekers have with your workplace, so it’s important to get it right. A well-written job ad will ‘sell the role’ and attract some awesome candidates. And it all comes down to the words that you use.
Identify your conscious and unconscious biases, consider how these may impact others around you and recognise how you can reduce these biases to improve your workplace.
Building and refining interview skills takes practice. To help you get more from your candidates, you’ll need to know how to guide the conversations and listen to their responses so you can understand them. And you’ll also need to know how to manage the unexpected!
An interview is more than just a set of questions. It’s also about how you prepare, how you help your candidates relax, and how you create a positive experience so your candidate WANTS to work for you.
Become more aware of your mood, recognise when it needs a boost and understand how to bounce back on bad days.
Minimise the risk of a ladder incident, by learning how to set up and use your ladder in the right way—even if it’s just a step ladder!
Learn about the seven essential behaviours of every successful leader and how you can use them to be the best leader for your team.
Follow a process and utilise key techniques, to achieve positive outcomes for everyone involved in difficult conversations.
Learn how to lead successful change in your organisation and support your team to understand and accept the change, using the ADKAR model.
Gain knowledge and skills needed to prepare and protect yourself and others by locking down in the event of a potential threat or attack.
Gain a toolkit of strategies to maintain a positive attitude at work and bounce back on bad days.
Learn how your personal presentation affects how your customers feel about you and their decision to buy.
Learn the right things to say and do when confronted by an angry customer, to help calm them down and prevent the situation from escalating.
Use these simple and practical strategies to stay well and get through stressful times in your life.
Learn how to prevent manual handling injuries in your workplace, by using the right techniques when moving an object.
Recognise how wearing a mask can change the way we communicate, and know how to overcome some of the more challenging situations when wearing a mask.
Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.
Take control of procrastination tendencies by understanding why you procrastinate and gaining a toolkit of strategies to overcome it.
Learn about the performance management cycle: a holistic approach to leading, which involves planning, acting and tracking, and regular performance reviews throughout the year.
Set SMART goals in your personal and professional life, and use practical techniques and resources to turn them into a reality.
Practising with your team is one of the most effective ways to support them to master new skills and behaviours, achieve their goals and unlock their full potential.
Get physically and mentally prepared to give your customers the best experience every day.
Develop an understanding of the Australian Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
Develop an understanding of the New Zealand Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
Learn about private and confidential information and how you can protect this information from breaches and fraud, in your workplace and at home.
Understand what great customer service looks like over the phone and gain the skills you need to deliver this exceptional service.
Have you ever considered how your own bias may be influencing the type of team you employ? One of the key things you can do to create a diverse workforce is to have fair hiring practices. Check out our course Recruiting Fairly on how to achieve this.
Confidently resolve customer complaints by applying the H.E.A.R technique: hear, empathise, ask and resolve.
Resolve customer complaints with confidence by applying the H.E.A.R technique—Hear, empathise, ask and resolve.
Effectively solving workplace issues requires employees to know when and how to approach their Human Resources department.
Candidate selection is the final step in the hiring process and can be the most challenging. To avoid making a poor decision, you need to take a fair and matter-of-fact approach with each of your candidates. And you’ll need to make reference checks for those you’re considering to support and challenge your decision-making.
Learn about the different personality styles of your customers and how to adjust your customer service to suit them.
Understand how to project positivity towards your customers and show genuine interest in meeting their needs.
Develop awareness of what's going on around you, so you can notice angry customers in your store and take action before the situation escalates.
Develop an awareness of the hazards in your workplace that could cause a slip, trip or fall, and learn how to manage these.
Gain some strategies to keep yourself safe when you can't de-escalate an angry customer, including getting help, getting somewhere safe or asking the customer to leave the store.
Recognise where your strengths lie, manage your weaknesses and identify what makes you feel vulnerable.
Learn how to best prepare your team members for angry or aggressive customers, and understand how you can support them during and after a confronting event.
Use the GROW model as a simple coaching method for goal setting and problem-solving.
Reduce your stress and make the most of the time you have in your day, week, month and year by following our four steps to effective time management.
Control your tone, pitch and pace, and be sure it's sending the right message when you communicate.
Provide exceptional service to every customer by learning how to understand and meet their needs and expectations.
Understand the difference between equality and equity, and recognise the importance of demonstrating both in your workplace.
Recognise and respond appropriately to harassment and discrimination at work, and do your part to maintain a respectful and safe work environment.
Recognise and respond appropriately to harassment and discrimination, and understand your role as a leader in preventing these from occurring in your workplace.
Recognise and respond appropriately to sexual harassment, and understand your role as a leader in preventing sexual harassment in your workplace.
Recognise and respond appropriately to sexual harassment at work, and do your part to maintain a respectful and safe work environment, free from sexual harassment.
Identify where your team is currently at in their development—forming, storming, norming or performing—and determine the actions you need to take to move them from good to great.
Identify your strengths, interests and values and use this knowledge to guide your professional development at work.
Objections are a cause of frustration for many sales people, however, with the right process, objections can be surprisingly easy to overcome.
Opening the sale is all about welcoming your customer into the store and making them feel relaxed and comfortable.
This introductory course is for everyone who will be coached. Coaching is the winning formula to enhance your performance, boost teamwork, and ensure you’re bringing your best self to work.
An introduction to the most important aspects of effective communication, including the four main communication types.
Learn how to create loyal, happy customers by offering excellent service that meets their expectations.
Recognise the value of having a clear plan and strategy to help you manage your work, and utilise techniques to get the most out of your day.
You can search the RedSeed website by entering search terms below.
