COURSE LIBRARY CATEGORY

Communication training

Businesses run on effective communication. It’s a critical part of our daily lives.

Our Basics of Communication programme covers all the essentials your teams need to become effective communicators not just with customers, but with each other too!

Putting your team through this programme means you’ll be equipping them with the skills to express themselves more clearly, listen, and tackle difficult conversations.

COMMUNICATION PROGRAMME

Basics of communication

Each course is self-paced and will take you about 10 to 15 minutes to complete.

Short videos will show you what good looks like and provide you with some thought-provoking actions that your team can implement. Questions, activities and resources will help your team remember the key learning points.

Front-line staff.

Managers.

Anyone who communicates with others!

After completing this programme, your team will be able to:

Recognise the key building blocks of good communication.

Define each of the four different types of communication.

Define and give original examples of active listening.

Recall the ‘Ask, Listen, Include’ technique of active listening.

Describe the impact tone, pitch and pace have on communication.

Recite the ‘THINK’ acronym for effective communication.

Summarise the ‘Pause’ technique.

Identify the different components of body language.

Explain the impact that body language has on communication.

Identify barriers to communication and explain how to overcome them.

DOWNLOAD PROGRAMME OUTLINE

COURSES INCLUDED

MICRO

What is communication?

An introduction to the most important aspects of effective communication, including the four main communication types.

COURSE ID:

00576

—

0239

DURATION:

20

MINUTES

COACHING:

yes

MICRO

Active listening

Develop the skills needed to demonstrate active listening in every conversation.

COURSE ID:

00576

—

0242

DURATION:

12

MINUTES

COACHING:

yes

MICRO

Tone, pitch and pace

Control your tone, pitch and pace, and be sure it's sending the right message when you communicate.

COURSE ID:

00576

—

0243

DURATION:

20

MINUTES

COACHING:

yes

MICRO

Communicating thoughtfully

Become a considerate and thoughtful communicator by evaluating the impact of the words you choose before you speak.

COURSE ID:

00576

—

0244

DURATION:

20

MINUTES

COACHING:

yes

MICRO

Body language

Interpret the true meaning of others' body language, and know how to use your own body language to become an expert at non-verbal communication.

COURSE ID:

00576

—

0245

DURATION:

20

MINUTES

COACHING:

yes

MICRO

Communication barriers

Recognise the most common barriers to successful communication and learn how to overcome them with confidence.

COURSE ID:

00576

—

0246

DURATION:

20

MINUTES

COACHING:

yes

COMMUNICATION

Other communication courses

Check out our other communication courses which are designed to support your team with their day-to-day interactions with your customers.

NEW COURSE

Being a credible communicator

Learn how to speak, act, and connect with others to build your credibility and become a communicator that people listen to.

COURSE ID:

01097

—

1372

DURATION:

10

MINUTES

COACHING:

yes

NEW COURSE

Communicating strategically

Learn how to communicate strategically by considering the purpose of your message, your audience, and your method.

COURSE ID:

01097

—

1375

DURATION:

10

MINUTES

COACHING:

yes

Communication

Make every customer feel valued by being a great listener, interpreting their non-verbal signals and uncovering their needs.

COURSE ID:

00658

—

0340

DURATION:

15

MINUTES

COACHING:

yes

Having difficult conversations

Engage in difficult conversations at work successfully by using a positive approach, understanding your purpose and choosing the right words.

COURSE ID:

00576

—

0346

DURATION:

20

MINUTES

COACHING:

yes

NEW COURSE

Responding to corrective feedback

Learn how you can respond to and learn from corrective feedback, even when it's delivered poorly or feels critical.

COURSE ID:

01097

—

1175

DURATION:

10

MINUTES

COACHING:

yes

NEW COURSE

Structuring your communication

Learn how to be a structured and concise communicator, so your message gets the outcome you're after.

COURSE ID:

01097

—

1374

DURATION:

10

MINUTES

COACHING:

yes

two people interacting - showing great active listening techniques

NEW COURSE

The basics of active listening

Learn some tips and techniques to slow down, tune in, and improve your listening skills.

COURSE ID:

01097

—

1399

DURATION:

10

MINUTES

COACHING:

yes

two people interacting - using great body language

NEW COURSE

The basics of body language

Learn how to interpret and use gestures, facial expressions, and eye contact to strengthen your communication.

COURSE ID:

01097

—

1400

DURATION:

10

MINUTES

COACHING:

yes

an informal chat with co-workers showing great communication techniques

NEW COURSE

The basics of communicating thoughtfully

Learn about the importance of pausing before you speak or hit send to ensure you're communicating with care and intention.

COURSE ID:

01097

—

1411

DURATION:

10

MINUTES

COACHING:

yes

a chat between coworkers showing communication skills

NEW COURSE

The basics of communication barriers

Learn how you can overcome some common communication barriers so they don't impact your ability to deliver or interpret a key message at work.

COURSE ID:

01097

—

1401

DURATION:

10

MINUTES

COACHING:

yes

a person presenting in front of an audience

NEW COURSE

The basics of tone, pitch and pace

Learn how to use your tone, pitch and pace when you communicate so your message is understood the way you intend.

COURSE ID:

01097

—

1402

DURATION:

10

MINUTES

COACHING:

yes

Explore other course library categories

These great brands use RedSeed’s communication training courses!

Communication training

Basics of communication

What is communication?

Active listening

Tone, pitch and pace

Communicating thoughtfully

Body language

Communication barriers

Other communication courses

Being a credible communicator

Communicating strategically

Communication

Having difficult conversations

Responding to corrective feedback

Structuring your communication

The basics of active listening

The basics of body language

The basics of communicating thoughtfully

The basics of communication barriers

The basics of tone, pitch and pace

Explore other course library categories

Retail

1:1 meetings

Coaching

B2B sales

Leadership

Customer service

Health & safety

Diversity & inclusion

Wellbeing

Compliance

Professional & personal development

These great brands use RedSeed’s communication training courses!

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