This programme covers protecting yourself and others, looking after your mental wellbeing, communicating with masks on and managing resistance from customers and staff.
After completing this programme, your team will be able to:
Each course is self-paced and will take you about 10-20 minutes to complete. Short videos will help illustrate the essential things your team need to know about COVID19, supporting their mental wellbeing, and managing resistance to mask-wearing. Questions, activities and resources will help your team remember the key learning points.
This course focuses on coronavirus, COVID-19 and the Delta variant, based on the latest information from the World Health Organisation and the Ministry of Health (NZ). You’ll learn how this virus spreads, what symptoms to look out for, and how you can reduce the risk of catching or spreading the virus through proven protection and prevention methods.
In late 2019, a new virus—since named COVID-19—emerged in Wuhan, China; the virus has now spread worldwide and is making headlines across the globe.
The virus that causes COVID-19 has undergone genetic changes over time, leading to new variants. One of these new variants, the Delta variant, is now the dominant form of this virus worldwide. Because it’s highly transmissible, it’s more important than ever to protect yourself from becoming unwell and stop the virus from spreading. This course is for everyone who wants to protect, prevent and prepare against COVID-19 and the Delta variant.
Wearing a mask changes the way we communicate, and asking your customers to wear a mask and sign in can create some tricky situations. This course has some useful techniques and tips to help take the stress out of it all.
This course is all about getting comfortable wearing a mask and communicating with your colleagues and customers.
Wearing a mask has become our new norm and yet it comes with its own challenges. If you are working in a position where you are interacting with the public and asking them to wear a mask and sign in, you might also experience some anxiety about their reactions. This course will give you some good ideas about how to deal with those types of situations and how to communicate better with your colleagues and your customers.
This course is for everyone who needs to communicate while wearing a mask, encourage people to sign in, or deal with resistant customers.
Looking after yourself has never been more important. This course has simple and practical ways to keep well and get through a stressful time in our lives.
This programme will cover the importance of mental wellbeing and the impact it can have on you emotionally and physically. You will learn how to identify feelings of stress and anxiety, and look at some strategies and exercises to help when you’re faced with these feelings.