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Who's this programme for?

Who's this programme for?

  • Team leaders
  • Front-line staff
  • Anyone who engages with customers

What are the learning outcomes?

After completing this programme, your team will be able to:

  • Identify what precautions they can take to protect themselves and others from COVID-19
  • Recognise symptoms of COVID-19
  • Describe how COVID-19 spreads
  • Demonstrate how to communicate with customers while wearing a mask effectively.
  • Identify techniques for dealing with customers who are resistant to wearing a mask.
Download the Programme Outline

Courses Included

Each course is self-paced and will take you about 10-20 minutes to complete. Short videos will help illustrate the essential things your team need to know about COVID19, supporting their mental wellbeing, and managing resistance to mask-wearing. Questions, activities and resources will help your team remember the key learning points.

Author RedSeed

In late 2019, a new virus—since named COVID-19—emerged in Wuhan, China; the virus has now spread worldwide and is making headlines across the globe.

The virus that causes COVID-19 has undergone genetic changes over time, leading to new variants. One of these new variants, the Delta variant, is now the dominant form of this virus worldwide. Because it’s highly transmissible, it’s more important than ever to protect yourself from becoming unwell and stop the virus from spreading. This course is for everyone who wants to protect, prevent and prepare against COVID-19 and the Delta variant.

Author RedSeed

This course is all about getting comfortable wearing a mask and communicating with your colleagues and customers.

Wearing a mask has become our new norm and yet it comes with its own challenges. If you are working in a position where you are interacting with the public and asking them to wear a mask and sign in, you might also experience some anxiety about their reactions. This course will give you some good ideas about how to deal with those types of situations and how to communicate better with your colleagues and your customers.

This course is for everyone who needs to communicate while wearing a mask, encourage people to sign in, or deal with resistant customers.

Author RedSeed

This programme will cover the importance of mental wellbeing and the impact it can have on you emotionally and physically. You will learn how to identify feelings of stress and anxiety, and look at some strategies and exercises to help when you’re faced with these feelings.