REDSEED COURSES
Select from any, or all, of the following RedSeed library courses and deliver to your team via your current learning management system.
Or talk to us about implementing the RedSeed LMS in your business!
Gain a toolkit of strategies to maintain a positive attitude at work and bounce back on bad days.
Learn how your personal presentation affects how your customers feel about you and their decision to buy.
Learn the right things to say and do when confronted by an angry customer, to help calm them down and prevent the situation from escalating.
Use these simple and practical strategies to stay well and get through stressful times in your life.
Did you know that, on average, sales reps spend just 28% of their week selling... with the majority of time getting lost in admin tasks. This course will introduce you to the 4-quadrant time management technique to help you manage your busy days.
Learn how to prevent manual handling injuries in your workplace, by using the right techniques when moving an object.
Master non-verbal communication techniques to build trust, establish rapport, and reinforce your message.
Excellent observation skills mean you can identify your team member’s strengths and challenges. This course will help you develop these essential skills which are a critical part of being a great coach.
Identify and overcome common barriers to effective communication, to ensure your message is clear and impactful.
See how you can persevere through challenges by learning from your mistakes and utilizing feedback.
Take control of procrastination tendencies by understanding why you procrastinate and gaining a toolkit of strategies to overcome it.
A course on how to deliver your elevator pitch clearly and with confidence.
Set SMART goals in your personal and professional life, and use practical techniques and resources to turn them into a reality.
Practising with your team is one of the most effective ways to support them to master new skills and behaviours, achieve their goals and unlock their full potential.
Get physically and mentally prepared to give your customers the best experience every day.
Wow your prospects every time with a well-planned, thought-out presentation.
Use your voice and manage your nerves when speaking in front of a group.
Develop an awareness of the hazards in your workplace that could cause a slip, trip or fall, and learn how to manage these.
Develop an understanding of the Australian Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
Develop an understanding of the New Zealand Privacy Act, including how you need to comply with the legislation, and guidelines for maintaining Privacy within your business.
Learn about private and confidential information and how you can protect this information from breaches and fraud, in your workplace and at home.
Learn how to use positive and corrective feedback to get the best out of your team.
Understand what great customer service looks like over the phone and gain the skills you need to deliver this exceptional service.
Achieve a higher close rate by determining which leads are most likely to turn into sales.
Pursue a prospect or move onto your next lead? Gain the skills you need to make this decision with confidence!
Knowing your strengths, weaknesses, and vulnerabilities is a vital part of being a self-aware leader. When you understand what you're good at, you can use those skills to motivate and guide your team. At the same time, recognising your weaknesses allows you to seek help and grow, and acknowledging your vulnerabilities creates trust with others.
Have you ever considered how your own bias may be influencing the type of team you employ? One of the key things you can do to create a diverse workforce is to have fair hiring practices. Check out our course Recruiting Fairly on how to achieve this.
Confidently resolve customer complaints by applying the H.E.A.R technique: hear, empathise, ask and resolve.
Resolve customer complaints with confidence by applying the H.E.A.R technique—Hear, empathise, ask and resolve.
Use the H.E.A.R. technique to effectively resolve customer complaints and maintain trust.
Learn how you can respond to and learn from corrective feedback, even when it's delivered poorly or feels critical.
Effectively solving workplace issues requires employees to know when and how to approach their Human Resources department.
Candidate selection is the final step in the hiring process and can be the most challenging. To avoid making a poor decision, you need to take a fair and matter-of-fact approach with each of your candidates. And you’ll need to make reference checks for those you’re considering to support and challenge your decision-making.
Develop strategies to effectively engage Driver and Analyzer customers by understanding their needs, preferences, and decision-making styles.
Build rapport with Relator and Expressive customers by aligning your sales approach with their emotions, values, and communication styles.
Learn about the different personality styles of your customers and how to adjust your customer service to suit them.
See how you can utilise the SMART goal framework to support your team members' development.
Goal-setting isn’t just about checking off tasks—it’s about creating purpose, inspiring action, and delivering measurable results. Goals provide direction, drive progress, and align your team with your vision. Without them, even the most talented teams can feel unfocused or uncertain about where to direct their efforts.
Understand how to project positivity towards your customers and show genuine interest in meeting their needs.
Understand how active listening and open-ended questions can move your coaching to the next level.
Develop awareness of what's going on around you, so you can notice angry customers in your store and take action before the situation escalates.
Learn to maintain a positive attitude with effective strategies to stay above the line.
Gain some strategies to keep yourself safe when you can't de-escalate an angry customer, including getting help, getting somewhere safe or asking the customer to leave the store.
Learn how to be a structured and concise communicator, so your message gets the outcome you're after.
Learn how to best prepare your team members for angry or aggressive customers, and understand how you can support them during and after a confronting event.
Learn some tips and techniques to slow down, tune in, and improve your listening skills.
Learn how to interpret and use gestures, facial expressions, and eye contact to strengthen your communication.
Learn about the importance of pausing before you speak or hit send to ensure you're communicating with care and intention.
Learn how you can overcome some common communication barriers so they don't impact your ability to deliver or interpret a key message at work.
Learn how to use your tone, pitch and pace when you communicate so your message is understood the way you intend.
Reduce your stress and make the most of the time you have in your day, week, month and year by following our four steps to effective time management.
Control your tone, pitch and pace, and be sure it's sending the right message when you communicate.
Recognise and respond appropriately to bullying in your workplace, whether you're experiencing or witnessing it.
Provide exceptional service to every customer by learning how to understand and meet their needs and expectations.
Recognise and respond appropriately to discrimination in your workplace, and do your part to maintain a respectful and safe work environment.
Understand the difference between equality and equity, and recognise the importance of demonstrating both in your workplace.
Explore attributes of the fixed and growth mindsets and gain greater self-awareness of your own mindset.
Recognise and respond appropriately to harassment in your workplace, including sexual harassment and retaliation.
Do you know your personality style? Understanding this is important because it helps you recognise your preferences and avoid unnecessary conflicts. This knowledge also allows you to adapt your behaviour, appreciate diversity, make better decisions, and develop better relationships with others.
Explore your own personality style and the four key types—Driver, Analyzer, Relator, and Expressive.
Understand the four different personality styles (Drivers, Relators, Analyzers and Expressives) and which style you relate to most.
This module focuses on understanding how stress impacts well-being. You will be introduced to the stress continuum in the form of green, orange, and red zones and see how a person responds behaviourally, emotionally, physically, and with their thoughts. You’ll also be introduced to the A-B-C model, which stands for Awareness, Balance, and Connection. The next three modules focus on this model.
Team dynamics refer to the patterns of interactions and relationships among team members. These include how team members communicate, collaborate, and influence one another. Learn about the stages of team development and how you can support your team as they move towards being high performing.
Gain your clients' interest by understanding their personality types and what motivates them.
Gain greater self-awareness by learning what ‘fixed’ and ‘growth’ mindsets are, and reflecting on how your experiences have shaped your mindset.
Identify your strengths, interests and values and use this knowledge to guide your professional development at work.
As you explore and embrace your core values in this course, you'll gain a deeper understanding of what drives you, helping you lead with authenticity and purpose. This journey of self-discovery will empower you to inspire and motivate those around you, fostering a positive and productive environment.
Find out what the customer’s objection is and how to use the HEAR process to keep the sale moving.
Use advanced strategies to uncover objections and successfully overcome them.
Objections are a cause of frustration for many sales people, however, with the right process, objections can be surprisingly easy to overcome.
Adapt your opening to each customer to connect, and break down resistance so the customer will relax.
Use empathy to connect with different customer personas to improve their shopping experience.
Opening the sale is all about welcoming your customer into the store and making them feel relaxed and comfortable.
This introductory course is for everyone who will be coached. Coaching is the winning formula to enhance your performance, boost teamwork, and ensure you’re bringing your best self to work.
An introduction to the most important aspects of effective communication, including the four main communication types.
Learn how to create loyal, happy customers by offering excellent service that meets their expectations.
As a leader, time is one of your most valuable resources. So, given how valuable it is, you need some practical strategies for controlling your schedule, evaluating where your time is going, and ensuring it aligns with your priorities. By working smarter, you’ll free up time for what matters most—leading with purpose and achieving your goals.
Learn how to identify the Analyzers on your team and how to work with them.
Learn how to identify the Drivers on your team and how to work with them.
Learn how to identify the Expressives on your team and how to work with them.
Learn how to identify the Relators on your team and how to work with them.
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